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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (47%)
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Errors (17%)
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Online Features (16%)
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Device Failure (9%)
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Sign in (7%)
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Website Down (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Troyes |
Website Down | |
 Nottingham |
App Crashing | |
| Glasgow |
App Crashing | |
 Köln |
App Crashing | |
 Beirut |
Online Features | |
 Atlanta |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Nicky
(@Nicky70606199) reported
@SamsungMobile @Samsung @fitbit I want to remove the Android 13 update from my phone, a Z flip 4, because you still haven't fixed the issue with syncing my fitbit Charge to it. It has been weeks! How do I remove an update?
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Susan Zell 🍓
(@SusanTheOdd) reported
@fitbit is just straight up ending my free trial 2 weeks early I guess because I still didn't get my Christmas present. PSA: you can't surprise the gifted bc they have to give you the login or it wants all your personal weight height etc. And sub starts the day you order!
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Ansu MRCGP 💙 🌈🇬🇧🇮🇳
(@DrAnsuMRCGP) reported
@FitbitSupport Sent the DM, please do something! I am trying to get help from customer care team for last 2days…really frustrating…😢
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venkatesh t
(@venkigears) reported
@FitbitSupport unable to login into fitbit app. It says 'Fitbit is unavailable'. Logging from chennai, India.
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BLAZE ORANGE
(@blazeorange_) reported
from
South Milwaukee, Wisconsin
Wish my @fitbit would quit shutting down every other day, even after charging
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Jane
(@Janey18060032) reported
@fitbit Not 3rd time lucky - bought Versa 4 on 08 Oct I’ve had it on my wrist for 11 nights (sleep stats) the rest of the time the 3 watches I’ve been through have been awaiting dispatch or stuck in transit - each time same problem - flashing logo and red cross- I want a refund
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David Tong
(@mrdavidtong) reported
@fitbit Seems like @fitbit is ignoring the issue with Android 13 and syncing. Paperweights at this point. Almost 700 replies on their community forum and no resolution or response about the issue. What happened to the developers? Marketing seems on point though!
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Sharia 🇹🇹 (she/her)
(@Sharia69892757) reported
@mimichy @fitbit They know it's an issue. I don't know why they keep suggesting the trouble shooting tips when they know they won't work.
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Vik
(@123Viksta456) reported
@FitbitSupport my Charge 3 - a worthy companion for over 2 years - is starting to die already. The screen is unreadable most of the time and even when it is it’s very dark on the edges. Is there anything that I can do to fix it? I thought I’d get more than 2 years out of it 😭😭
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{ Pankaj Khattar }
(@pankajkhattar) reported
@FitbitSupport @FitbitIN Very poor service by Fitbit, the Versa 2 watch stopped working due to some known bugs in the watch but being told that its not covered. The best part, I am being told to consider buying a new Fitbit. Will never recommend buying Fitbit products.
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Bailey (Andrew)
(@ASBailey55) reported
Yo, f*ck @fitbit! Y’all seriously can’t issue a refund for a product I don’t want, nor am going to use?? Y’all are a $2+ BILLION company and can’t give me $79 back??!
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Kim Le
(@Kiwi_Kimmy) reported
@FitbitSupport my versa3 keeps looping to reset but won’t start. Please help!! It’s my 3rd one in 4 years.
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Vaelzan
(@Vaelzan) reported
@Dan_Wyke @fitbit fitbit didn't even add a way to turn the Charge 4 off (without running down the battery), so I'm not expecting too much at all from them anymore. I also couldn't turn off a few things that were problematic (it would congratulate me when having a flare up, due to higher HR).
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Sharia 🇹🇹 (she/her)
(@Sharia69892757) reported
@FitbitSupport @ShrikeAlvaron Seriously, this has been an issue for WEEKS now. When can we expect a fix?
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C
(@RantRater) reported
Charge5 @Fitbit @FitbitSupport is **** too. Same connector issues after searching through the Fitbit community. #badbusiness and poor product testing! #shitbit from @Google
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CivicLife.Us
(@Jangles34) reported
@FitbitSupport Not resolved. It's been a month and still no fix. Android 13 update + Z Fold 3. No resolution. Little acknowledgement and less engagement on Fitbit Community forums. Loyal customer for years, but patience is wearing thin.
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Bailey (Andrew)
(@ASBailey55) reported
Yo, f*ck @fitbit! Y’all seriously can’t issue a refund for a product I don’t want, nor am going to use..something I cancelled LAST YEAR?? Y’all are a $2+ BILLION company and can’t give me $79 back??!
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Anuj Vyas
(@vyasanuj05) reported
@FitbitSupport Hello, I’m not able to turn on Fitbit versa. Please help. I try live chat on your it’s not working too.
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ugetreal
(@ugetrealtoo) reported
@fitbit @FitbitSupport @SamsungMobile #samsungflip so Fitbit will not sync with Samsung flip or fold since android 13 came out and word from either vendor. Bad customer service. Might not want to buy a Fitbit if you have one of these phones
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Ansu MRCGP 💙 🌈🇬🇧🇮🇳
(@DrAnsuMRCGP) reported
Payed for a Fitbit Sense2 for Christmas gift, not delivered, no update on tracking since 16th December. Spoke to customer service twice in two days, not helpful at all, very evasive, vary standoffish! #unacceptable #poor #unhelpful @FitbitUK @fitbit @FitbitSupport
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Dr. Gaming Dude
(@Gaming_Dude) reported
@j_shehan @madebygoogle My Pixel Watch does not have functioning tracking any longer and i start to have the impression you are right. Very disappointed with the efforts to help me. cc @FitbitSupport
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rama iyer
(@ramavk) reported
@fitbit Worst company, pathetic service, no ethics, hopeless company
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Jane
(@Janey18060032) reported
@fitbit failed again - bought Versa 4 on 08 Oct - replaced 18 Oct didn’t arrive until 02 Nov sent back Dec 7th - just want my money back - three watches in 2.5 months and only on my wrist for 3 weeks - same problem each time - Fitbit blame everything other than their product
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Sarah Davies
(@_sarahdavies) reported
Sorry @fitbit the HR tracking on the sense, is really ****! Bring back the ionic! Regretting my sense purchase 😭
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David Elliott
(@RetiredPaPaBear) reported
@FitbitSupport Good afternoon. I purchased a Fitbit Surge 2 in September 2022. It will no longer charge. I tried the reset shutting it down and restarted, cleaned charging points, and even purchased a new charger to resolve the problem. It will not charge. Warranty return steps?
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treblig
(@treblig307) reported
@FitbitSupport Thanks for replying so quick - much appreciated. My problem is when I notice I have started a workout without intending to the only options showing up on my watch are ‘return’ and ‘finish’, so either way the a workout is eventually logged without intention. How do I stop this?
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ℓιѕααα ^_−☆
(@Lovelyxxlisa) reported
You pay X amount of these expensive *** apple products & the band gives you a rash? Are you guys using cheap material? Seriously, @FitbitSupport bands break after so long but never gave me a rash NEVER!!! Wtf!?
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Simon Gosden. Esq. #fbpe 3.5% 🇪🇺🐟🇬🇧🏴☠️🦠💙
(@g_gosden) reported
@FitbitSupport good morning my Versa 3 has just stopped working all I get is the diamond shape and nothing else. Can you help?
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Sharia 🇹🇹 (she/her)
(@Sharia69892757) reported
Perhaps it's time to start reporting @fitbit to a business bureau? The product doesn't work with certain phones, they are aware, no fix is forthcoming, and they won't refund if you purchased more than 45 days ago.
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Tracey Pritchard
(@fsutracey) reported
@fitbit @FitbitSupport You have the WORST customer service I have EVER experienced in my ENTIRE life!!! I will never own a Fitbit product again. How hard is it to have English speaking representatives to speak to English customers? Also your chat representatives are liars!!