Pepperstone Outage Map
The map below depicts the most recent cities worldwide where Pepperstone users have reported problems and outages. If you are having an issue with Pepperstone, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Pepperstone users affected:
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Withdrawals
Pepperstone is an Australian broker based out of Melbourne. It offers full-featured trade execution through multiple platforms, including MetaTrader 4, browser-based entry, and mobile devices. Customers can choose among tradable instruments in a large range of asset classes including forex, index CFDs, commodities, metals and cryptocurrencies.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Dresden, Saxony | 2 |
| Perth, WA | 2 |
| Cagayan de Oro, Northern Mindanao | 1 |
| Petaling Jaya, SGR | 1 |
| Brisbane, QLD | 1 |
| Witham, England | 1 |
| Düsseldorf, NRW | 1 |
| Byczyna, Województwo Opolskie | 1 |
| Melbourne, VIC | 1 |
| Marietta, GA | 1 |
| Vienna, Wien | 1 |
| Leighton Buzzard, England | 1 |
| Rome, Lazio | 1 |
| London, England | 1 |
| Colinas, MA | 1 |
| São Paulo, SP | 1 |
| Zoetermeer, zh | 1 |
| Westerland, Schleswig-Holstein | 1 |
| Achim, Lower Saxony | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Pepperstone Issues Reports
Latest outage, problems and issue reports in social media:
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Ron Hommel
(@symbiosis_fx) reported
Just off the phone with #pepperstone support! I found out that I had an email sitting at 10.55am in my inbox. I closed out my GBP_USD in drawdown at 11.07am but would've been profitable. Basically, I've been punted! I'm now experiencing a DeJu Vu moment from a dream 2 months ago
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anony
(@venussky123) reported
@PepperstoneFX @asicmedia Pepperstone is using the excuse of Russ banks being sanctioned to withhold clients' funds.This is theft! They refused to process withdrawal through crypto or brk to brk transfer. Very poor customer service. case02667735[ ref:_00D28KSeO._5002rIJWzV:ref ]
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Anton Ramli
(@ramli_anton) reported
@ChrisWeston_PS Chris, please help me understand the chart. Newbie retail trader with Pepperstone here :(
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Grog the Barbarian
(@grog_the) reported
@PepperstoneFX I used to trade with PS but it’s just too expensive “From 0” means “higher than 0 most of the time + commissions” Now I use TD365 - with its terrible platform - but ~1\3 of Pepperstone’s all in pricing on the symbols I trade Happy to return if TD365’s pricing is matched
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123
(@ibrahimathiam18) reported
@PepperstoneFX Hello have anyone ever changed a visa card of their pepperstone account I dont have that option for withdrawal??? Any help??
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Get Ryan
(@GetRyanV) reported
@ECremeens1366 @chasingscratch0 Eli’s finishing move has to be “The Pepperstone” “Eli just pepperstoned The Rock. Now BroMan is handing him his cookie tote and Eli is chowing down with crumbs falling all over The Rock’s lifeless body. What a disgrace. There are no words for what we are witnessing here today”
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Ron Hommel
(@symbiosis_fx) reported
in response to their offer. I contacted support over a seperate issue ( to migrate to a vps ) & somehow an internal conversation took place & I recieved a lovely email instructing me to leave. I've been trading with #Pepperstone since 2014 probably longer than 1/2 of their staff
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I'm not the right "TARGET MARKET" -Pepperstone
(@symbiosis_fx) reported
While waiting for Pepperstone's decision. ( An email from support is not supportive thus far ) I decided to reach out to @spotware to find what other ASIC Australian Broker's use @cTrader The reply: Only 2: ICMarkets & Pepperstone She's, got me gud!
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J
(@letsplayftse) reported
Gonna give it a wider stop than normal, because of us opening in a bit, but 95% on pepperstone are short, I know I keep going on about it, but if it ain’t broke don’t fix it! Lol
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Ron Hommel
(@symbiosis_fx) reported
I actually gave up exactly 10% in the -"The status of this account is set "close only" You can only close your exisiting positions" Instead of coming to party to resolve & fix the issues. I'm instructed to leave! There goes the Y potential & Track Record. #Pepperstone #Forex
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PB Mbatha🔴
(@Philan_Mbatha) reported
@Sydney_RSA Pepperstone? I’ve never had any problems whatsoever with them
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The Brave Hamid
(@TheBraveHamid) reported
@PepperstoneFX It`s for 2 days that I have sent an email to Pepperstone support unfortunately no one returns back to me... in website chat also waited for about 1 hour nobody appears. Very disappointing....
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/
(@symbiosis_fx) reported
@thechartist Ah Ok. I thought you started it! Would you object if I reached out to you via Message about "Short Term" solutions. I have to scramble. I've asked Pepperstone to re-consider but judging from a senior support email. It isn't looking good. IDK is she's even passed it on TBH!
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Ron Hommel
(@symbiosis_fx) reported
I really, really don't want to raise an issue with support. I'm trying to resolve this other "Issue" & waiting on #Pepperstone 's Internal Review. But, I've just realized that I recieved a phone call that's it's happening, but not an official email reply 🥺I'm concerned for my $
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Ron Hommel
(@symbiosis_fx) reported
2) That he believes that any decent profitable trader leaves #pepperstone & migrates to @FTMO to be funded & their business model is broken. They have to rely on trading against their clients by running a "B" Book. - I must say that the way email responses are structured towards
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