Is Optus having an outage in Yarra, State of Victoria?

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

 Problems detected at Optus

Optus in Yarra, State of Victoria problems in the last 24 hours

Optus Outage Chart in Yarra, State of Victoria

December 11: Problems at Optus

Optus is having issues since 05:20 PM AEST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (57.30%)
  • Phone (25.84%)
  • Wi-fi (6.74%)
  • E-mail (5.62%)
  • Total Blackout (3.37%)
  • TV (1.12%)

Optus Outage Map Near Yarra, State of Victoria

The most recent outage reports and issues originated from Melbourne, Fawkner and Glen Iris.

Optus in Yarra, State of Victoria Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports Near Yarra, State of Victoria

Latest outage, problems and issue reports in Yarra, State of Victoria and nearby locations:
  • NELLOinOZ
    A fair go for all (@NELLOinOZ) reported from Melbourne, State of Victoria

    @Optus I’m literally paying for a service you can’t supply. You are a ******* useless supplier. I want some money back because I’m sick of paying for something I don’t receive you useless bunch of *****

  • NELLOinOZ
    A fair go for all (@NELLOinOZ) reported from Melbourne, State of Victoria

    @Optus Why is your internet stream so shit. You are a ******* useless pile of shit

  • ferparra
    Nando 💪🇦🇺🇦🇷 (@ferparra) reported from Melbourne, State of Victoria

    @Optus It's almost like no matter how I say it your company never listens. A SIM is not a plan, and it's not a tablet either. It's a SIM on which I can share or pool my existing data allowance. @Optus is systematically ignoring my request as a customer.

  • ferparra
    Nando 💪🇦🇺🇦🇷 (@ferparra) reported from Melbourne, State of Victoria

    @Optus I never asked for a tablet plan, that's the issue. I asked for the SIM card, not a tablet nor a plan. The rep who sold my plan disregarded this request. All I want to do is share my plan across my devices. Now unfortunately my only recourse is a claim to the ombudsman.

  • mikedoeslife
    Mîke Stevéns (@mikedoeslife) reported from Melbourne, State of Victoria

    Aaaah it's that time of the Saturday morning, every damn week, when our @NetflixANZ on @Optus cable craps out. Too many kids watching cartoons I guess.

  • 36549d08c635466
    Milan Patel (@36549d08c635466) reported from Melbourne, State of Victoria

    What’s going on @Optus no service in west for last 3 hours And still SoS only!!!

  • lhjh70
    Luke Herring (@lhjh70) reported from Melbourne, State of Victoria

    Had a wifi outage since 5.30 @Optus #eltham

  • LearnKotch
    Con Sotidis (@LearnKotch) reported from Melbourne, State of Victoria

    @Optus Either way I am shifting my business to @Telstra next week. At least I can use their 4G network as a back up when a little rain hits the network. #byebyeoptus #nbnfail

  • LearnKotch
    Con Sotidis (@LearnKotch) reported from Melbourne, State of Victoria

    @Optus just pathetic service once again. Time I switched to @Telstra and at least I can use 4G alternative. @ScottMorrisonMP when will we have a royal commission into @NBN_Australia and its failure to deliver to the Australian people #nbnfail

  • FrostySnownoob
    Jason Frost (@FrostySnownoob) reported from Melbourne, State of Victoria

    Hey @Optus, @VodafoneAU and other #telco providers. I want to transfer my postpaid number to my iPhone XS eSim. Support this soon and I won’t be the only one leaving Telstra for the first to provide this.

  • Simmo1414
    SIMMO ☘ (@Simmo1414) reported from Melbourne, State of Victoria

    Another disappointing night of shit internet supply thanks to @Optus Absolutely pathetic!

  • DrumBikeGin
    J Bizzle (@DrumBikeGin) reported from Melbourne, State of Victoria

    @Optus seems like your sms alerts are broken, i got my 50% all the way up to 4gb over (22Gb a month) during the space of today. Great service as always

  • stevescicluna
    Steve Scicluna (@stevescicluna) reported from Melbourne, State of Victoria

    @albericie @Telstra24x7 Unless you have an Optus HFC cable passing your premises, anyone you go to will be a Telstra re-seller, and you’ll be on the same network, relying on Telstra to fix and problems

  • anuradhakelum
    anuradhakelum (@anuradhakelum) reported from Melbourne, State of Victoria

    I was in the queue to get update about nbn relocation request. After 1 1/2 hours later they said their servers are down. Thank you @Optus 🤬🤬🤬

  • Kel_McFletch
    Kerri McDonnell (@Kel_McFletch) reported from Melbourne, State of Victoria

    @Optus yet again disappointed by your poor service, have had no internet since Friday, reported it immediately and have been messed around, technician was meant to be at my premises btw 8-12, no show. Morning lost. #poorservice

  • briarexplores
    Briar Explores (@briarexplores) reported from Melbourne, State of Victoria

    @Optus No. What I needed was to know how slow Live Chat is. I have the info I needed. Optus may want to look into and you don't need my details to do that.

  • merboy82
    Matt Merlino 🌈 (@merboy82) reported from Melbourne, State of Victoria

    @Optus need help setting up my voicemail... I joined the service in September but still haven’t got my voicemail set up.. please help. Thanks

  • jennylmackinnon
    Administrative Process Failure (@jennylmackinnon) reported from Melbourne, State of Victoria

    @Optus Wes it's not my device. It's our area. If it was my device it would not change during peak periods. Sometimes there are management decisions regarding where you increase capacity and where you don't, and making customers spend hours on your help line just messes with our heads

  • DanielCherny
    Daniel Cherny 📰 (@DanielCherny) reported from Melbourne, State of Victoria

    Was always a bad idea to subcontract to Optus Sport

  • Jen2310
    Jen ♥ 🇦🇺 (@Jen2310) reported from Melbourne, State of Victoria

    @bawdz @OptusStadium A shame since Optus is a nice stadium. But I do have bad memories from the qualifying final there 😂

  • Simmo1414
    SIMMO ☘ (@Simmo1414) reported from Melbourne, State of Victoria

    So @Optus internet is performing to its usual standard again. Charge a fortune and deliver the shitiest service ever.

  • Astrokerrie
    AstroKerrie (@Astrokerrie) reported from Melbourne, State of Victoria

    @piebypie A really shit one with @Optus I'll be switching as soon as my contract runs out but I still have another 11 months.

  • josiearmao
    Josie Armao (@josiearmao) reported from Melbourne, State of Victoria

    @optus #worstserviceever so just want to say that I have been charged hundreds of dollars for a service overseas that should have cost me $150 on their advice to ‘do nothing’ Optus chat Superbad @Telstra call me

  • studioprisoner
    Josh Illichmann (@studioprisoner) reported from Melbourne, State of Victoria

    Guy behind me at work is annoying the shit out of me on the phone to his LANDLINE provider complaining that it’s an essential service and it’s not working. Granted it’s with Optus. But man he keeps going on and on about the same thing that it’s ridiculous.

  • raymond3020
    Adam Gemmell (@raymond3020) reported from Melbourne, State of Victoria

    @Optus reported the outage this morning. Internet etc down since 10pm last night for 3020. The outage page states it’s still being investigated. Be good to get an update.

  • Simmo1414
    SIMMO ☘ (@Simmo1414) reported from Melbourne, State of Victoria

    @Optus Your service has been completely ordinary for the last 12 months. You did however increase download speed to approx 13mpbs at one point but I assuming you have backed it back to cabbage speed as a lure to pull me over to NBN when it hits.

  • mikedoeslife
    Mike 'Mike' Stevens (@mikedoeslife) reported from Melbourne, State of Victoria

    @stiiggy @Optus @VictoriaPolice @YarraCouncil I would agree, but if Optus doesn't bother rectifying a dangerous issue, I'd think the police might be interested.

  • themediapod
    Ross Monaghan (@themediapod) reported from Melbourne, State of Victoria

    @AlisonClareC @Optus Similar problem. Tech told me it’s because some of the capacity has been given to NBN. Maybe true bc I notice the service started going downhill about the time the NBN started.

  • bisssweht
    🍃 (@bisssweht) reported from Melbourne, State of Victoria

    Being on hold with @Optus is the worst!!! FMD what’s the point of having a live chat if they can’t help me with my queries

  • CSchnackers
    Claire Schnackenberg (@CSchnackers) reported from Melbourne, State of Victoria

    Recommended never going with @Optus, absolutely useless! I spent a month trying to get a service cancelled and faced reps with incorrect information at every turn, actions that "weren't processed" and rude interactions. What a waste of time! #neveragain

  • wasif_Melb
    Wasif Bhatti (@wasif_Melb) reported from Melbourne, State of Victoria

    @Optus Thank you so much, service added to my plan, hopefully activated in next few hours. Appreciate your help. Wondering if low traffic is the reason as Pakistan is not in the 10 countries list? Thank you once again.

  • danagracehope
    Dana Hope (@danagracehope) reported from Melbourne, State of Victoria

    @topazfreo idk cuz i feel like in geelong itself it would be fine but it might be shit where i live on the peninsula so im like ??? do i pay $20 extra a month with telstra or go to optus and pay what im paying now

  • danagracehope
    Dana Hope (@danagracehope) reported from Melbourne, State of Victoria

    friends who live in regional areas, optus or telstra?? i want to pay less so im thinking optus but if my service is shit do i just pay $20 extra to be with telstra??

  • Mitesh1711
    MITESH (@Mitesh1711) reported from Melbourne, State of Victoria

    Sales team is ready in seconds while, support team wait time 15 minutes @Optus even in chat as well. Not happy, never join online optus

  • thechemistryguy
    Henry Louis (@thechemistryguy) reported from Melbourne, State of Victoria

    Thanks again Telstra, no internet, no Foxtel. Thank God I have my mobile phone with Optus. WTF is going on? Vermont 3133 #TelstraOutage

  • zero4one_zman
    Zdenko (@zero4one_zman) reported from Melbourne, State of Victoria

    Hey @iselect @TPG_Telecom @Optus @iiNet @dodo can you help out Senator @stuartrobertmp with his internet plan? He seems to be charging Australian Taxpayers $2000 a month for internet usuage, surely he is on the wrong plan? Thanks.

  • ffscxtherine
    catherine. (@ffscxtherine) reported from Melbourne, State of Victoria

    We love calling Optus and they tell me my phone order isn’t in their system lmao THIS HAS BEEN SUCH A **** AROUND LIKE A MONTH PROCESS!!! It shouldn’t be this ******* hard to order a phone over the phone

  • rosewells21
    rose☯ (@rosewells21) reported from Melbourne, State of Victoria

    @Optus They have said the can’t help as it’s a temporary order number. It’s an iPhone Xs

  • 2020digging
    Bo Reidler (@2020digging) reported from Melbourne, State of Victoria

    @Telstra As you can imagine if I didn’t have an Optus mobile a/c I wouldn’t be able to do this! As it was no. Correction: it was the NBN box that stopped. This is not a 1st world service by any stretch. I get faster internet on my Optus G4 a/c. How can this be?

  • jitaksha_patil
    Jitaksha Patil (@jitaksha_patil) reported from Melbourne, State of Victoria

    @Optus Been trying to find out which store in Melbourne has iPhoneXS but none of them have any contact details. If I call you guys u say u don’t have access to any store info. Ridiculous customer service. I guess will go with someone else. @Telstra ? @VodafoneAU ?#optusdoesntcare

  • NELLOinOZ
    A fair go for all (@NELLOinOZ) reported from Melbourne, State of Victoria

    @Optus Again the service during the Premier League coverage is awful. I got no money taken off my last bill despite awful service what are you doing to improve the serveice you aren’t providing adequately?

  • CarolineRuddick
    Caroline Ruddick (@CarolineRuddick) reported from Melbourne, State of Victoria

    I am @Optus Chadstone. I am really annoyed at their promised service and an associated credit! I have now tried 3 times to get this addressed, taking a significantly long period of time at each attempt. It has now been a 57 minute wait when I was promised 15 minutes. NPS=0

  • CarolineRuddick
    Caroline Ruddick (@CarolineRuddick) reported from Melbourne, State of Victoria

    I am @Optus Chadstone. I am really annoyed at their promised a service and an associated credit! I have now tried 3 times to get this addressed, taking a significantly long period of time at each attempt. It has now been a 57 minute wait when I was promised a 15 minutes. NPS=0

  • CarolineRuddick
    Caroline Ruddick (@CarolineRuddick) reported from Melbourne, State of Victoria

    I am @Optus Chadstone. I am really annoyed at their promised a service and an associated credit! I have now tried 3 times to get this addressed, taking a significantly long period of time at each attempt. It has now been a 57 minute wait when I was promised a 15 minutes. NPS=0

  • EmJaeCaer
    Michael Carmody (@EmJaeCaer) reported from Melbourne, State of Victoria

    @kingwickeddd @lvkejh Optus is especially shit as they are milking their infrastructure for as much as possible with no new investment. Customer experience is simply not a concern at the moment. TIO them to hell.

  • ffscxtherine
    catherine. (@ffscxtherine) reported from Melbourne, State of Victoria

    If only @Optus were not such a **** around then maybe my phone could be on its way but this is legit the worse customer service experience I’ve ever had to fkn deal with IM OVER IT

  • mickandkel
    Mickandkel (@mickandkel) reported from Melbourne, State of Victoria

    @Optus Hi, this is the third night since Friday we have had no internet access our postcode is 3197 And we have checked the outage map that says there are no issues in this area can someone please help - thank you.

  • adam_voigt
    Adam Voigt (@adam_voigt) reported from Melbourne, State of Victoria

    I can see the argument for the #AFLGF being played at Optus and also the argument for the tradition of winning the big prize at the @MCG as we’ve always done. Neither is ludicrous, unfair or outrageous so perhaps calm TF down eh. I fall on the side of keeping it at the G.

  • bunghole42
    Bung (@bunghole42) reported from Melbourne, State of Victoria

    @CameronHocart @Optus Seems standard. NBN installation got cut off to my area due to its pathetic performance. Not due until December. Unfortunately my ADSL2 with TPG is just as bad.

  • Jizzlobberz
    ADK (@Jizzlobberz) reported from Melbourne, State of Victoria

    Aaah **** failed to cancel Perth hotel booking. 20 minute walk to Optus Stadium if anyone’s stuck.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • remypascal
    Rémy Pascal (@remypascal) reported

    2/3 Optus acquired much less spectrum with a focus on so-called regional areas as it was prevented to bid in metro areas (30~35MHz lots). Dense Air (wholesale network business of small cells vendor Airspan) focused on metropolitan areas (5~35MHz lots)

  • P_Gregor
    Paul Gregor (@P_Gregor) reported

    @thecattery @VLine @vline_geelong @Telstra @VicTrack_Vic @Optus When I filled out the Telstra form, you can drop the pin onto the train line between Geelong & Melb. I just chose a spot outside of Geelong on the train line. It seemed to work as they admitted there was an issue...

  • tonyvibo
    Tony R (@tonyvibo) reported

    @KiLeRaD I don't use Optus, but if like Telstra there online chat might be more useful. I have found that Telstra stores and Optus shops do SFA as they are only agents and have very little pull to fix issues. Conversely send a email to the Optus CEO.

  • melaninenial
    Footsoldier of the matriarchy (@melaninenial) reported

    Needed tech support from #virginmobile but was on hold for 1 hr+ with no answer because @Optus killed off Virgin Mobile and cut 400 jobs. Virgin was great, **** @Optus and their disdain for their customers, I’m going to @amaysimAU

  • KiLeRaD
    Rads (@KiLeRaD) reported

    Spent an hour at the @Optus store trying, for the 4th time, to fix the **** up that was made (by the store) in Sept resulting in monthly overcharges. If they don't fix it this time, next stop: ombudsman.

  • MendotaMarkH
    Mark Hindle ED, CFRE (@MendotaMarkH) reported from Brisbane, State of Queensland

    .@ParkinsonsQLD @ParkinsonsAus disappointing lack of service from @Optus @ParkinsonsQLD phones down since last week. #Optus doesn’t care we’re unable to provide services to #peoplelivingwithParkinsons #itsahealthissue #hollowpromises #notechsupport Running #charitybymobilephones

  • cstratford
    chris stratford (@cstratford) reported

    @Optus Your understanding of the situation is 100x clearer than your technical support team. I've had three chats with them and each time have been instructed to speak to Netgear for technical support (this is paid support!). I've got no confidence in your tech support team. 😥

  • DJWilko124
    Dale Wilkinson (@DJWilko124) reported

    @Optus - the phone company that makes it nearly impossible to actually speak to someone on the phone. I'm sick of live chat - 5 consultants can't resolve my issue and I'm sick of re-typing my problem to each of them!

  • jjkglol
    shanaynay (@jjkglol) reported

    Legit Optus are hopeless ***** what ********

  • Enfusions
    Jie 😕 (@Enfusions) reported

    @Pxtto @All_Kizz Gotta wait a week for Telstra to fix the line outside that's affecting my Optus net