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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Caner Yılmaz
(@eQuaraa) reported
@Parky03699209 @playnewworld don't forget about staff t5 is not working, if u mute any channel in chat its starts bugging and gets delayed.
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Jacob Neal
(@its_mee_Jake) reported
@playnewworld Imagine being salty about a game trying to fix some of the bugs those same people are salty about...******* children in these comments. Thank you, devs!
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Nubz
(@TheOGNubz) reported
@OThyagoCarvalho @playnewworld Try being a gathering focused player having to walk kilometers to get to a place to dump off mats into the storage, crafting, company or MB. The only problem I have is not being able to jump and it takes forever, which it should. We don’t need mounts ruining the game
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Unai
(@uuuuunai) reported
@playnewworld 5 hours to fix some bugs lol
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matteina
(@nerdeina) reported
@playnewworld What about stop being the most indie company in this world and start to use Jeff's money???? i mean 5hrs + no eta to fix 2 random bugs, is kinda scammy for a 50€game.
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Chiller-Dirk
(@ChillerDirk) reported
@playnewworld How about a fix for the Tier 4 and 5 Azoth Staff? We cant Close 55 or 65 Portals.
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The Vanishing Hour podcast
(@VanishingHour) reported
@playnewworld while you're at it, can you fix the **** NA West ping too please?
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Sean Monfared
(@MonfaredSean) reported
@playnewworld its 10ish days in im about to be 60 and wondering what was the point? to queue for a 100v100 lag festival? Now i see why theres no monthy sub..this is all becoming scary quick please mob ***** on the issue
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energydense
(@energydense) reported
@playnewworld If it isn’t back up in 11 minutes and 28 seconds we will have an issue
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Firefly
(@twp156_) reported
@LokbatchTV @playnewworld I mean that would cause more issues and time consumption for the team.
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PrinceRafa
(@PrinceRafa10) reported
@playnewworld i can't stand this anymore, u have to do what u say, if u say 4 hours it has to be 4 hours, then fix ur ****
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TheWoLFetin
(@WolfytWolf) reported
@playnewworld Wonderful, I hope that in this 7 hour maintenance that you are going to fix what you say, because in the previous one you did not fix anything
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ryna
(@Huyion1) reported
@MustangScottyGG @elimeretv @playnewworld I don't think you understand the issue. The regions would have been slammed first day regardless.. There's a reason they had to open more servers, and that's because pretty much every single server had a massive queue.
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Hated
(@Hated555) reported
@playnewworld There was a 5 hour estimate on a BUG FIX, and after almost 6 hours an update appears saying that the maintenance will take longer and that they have no ETA (estimated time of arrival). What is it going to be like when there’s a big update? Do we have to wait 5-6 working days?
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Thirty
(@ThisIzThirty) reported
@playnewworld Some of these are great fixes, others seem to be non-issues compared to larger glitches. The abandoning event still gets stuck on the screen, compass disappears off screen, the ore tracking not working 90% of the time etc…
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Sixoul 🍐
(@Sixoul) reported
@playnewworld What is the difference between NA West and NA East? Why is there an issue with NA West but not East?
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craig
(@soldierbloke25) reported
@playnewworld why i ask myself they give ETA's on maintenance but never keep to the deadline, why do you just say servers down 24hours and if they come up earlier we are happy. same bullshit different game, so annoying
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Nico Schmidt
(@n0rr4t) reported
@GoldDogYT @playnewworld I dont know, but most of the Player in the EU are working at that time... so its no problem...:"D
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AueR
(@R6_AueR) reported
@playnewworld No problem, You are only an average indie company with very small server infrastructure and scarce resources. We understand.
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Robert Pullen
(@NobbyTime) reported
@playnewworld Ffs, again, what's causing the issue for us and not elsewhere?
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Mike K.
(@MikeK33545520) reported
@playnewworld Bough it yesterday, Servers down today while only having a few hours to play till night shift. (EU) Guess I order the refund. Crap company
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Davide Scotti
(@DavideScotti8) reported
@emdk @playnewworld That's exactly the main problem
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My8os
(@My8os_authentic) reported
@AnimeOutrageus @playnewworld agree that they should just avoid giving exact date but as you realized the game has many bugs that has to be fixed. I read even that people new world randomly changed their character server. So probably they have to fix some of these too.
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FoxAnima
(@FoxAnima1) reported
@playnewworld How come every single time you make patch's they have to be extended? Cant imagine how it will be look like with huge patchs. Servers down for 24h+?
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JSBaguio
(@JSBaguio) reported
@orniallt @playnewworld Rolling back the changes isn’t the problem. The problem is that if you have globally controlled data, changing one server affects the consistency of all servers, in which case you successfully destroyed all servers with no option to roll back. Regards, big brain.
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Rav3n
(@Rav3n_17) reported
@UncleTrip_ @playnewworld Complaining & Valid criticisms are very different things. A company of amazons size and budget should rightfully be criticised for their failings in new world so far, maybe then they can change and fix things. So far all i see are a handful of moaners but most people are legit
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CynicUK
(@CynicUK_) reported
@Veineless @playnewworld They dont even fix end game content, cant keep on time for updates. insane
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Ayrton Fracaro
(@FracGuy) reported
@playnewworld Any ETA on fixing Tier 5 Azoth Staff? Currently cant close 65 portals because of this, so the endgame loop is broken and cant be done...
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PEW!
(@f99834) reported
@saityan0115 @playnewworld they should fix it
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Gima🕹
(@gimazaluke) reported
@savag3calib3r @playnewworld @amazongames I wish I knew what’s causing it, but I don’t like it either way. It doesn’t crash, it just shuts down.