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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Nickelodeon
(@PIXAR999) reported
@playnewworld Adding worlds doesn’t solve the issues, adding cap is
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Mackiechu 2.0
(@MackiechuPH) reported
@playnewworld stream cut short cause of net and streaming software hiccups :'( Will try to fix everything tomorrow Thank you! ♥
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NateGoes
(@N8Goes) reported
@playnewworld fix your servers/queues im stuck at 268 for over an hour
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Albin borg
(@Albinborg1) reported
@playnewworld 3,7h in que after that i got kicked from que when i was at place 1000 after that i have to reque at place 6150 kick all the darn US players from Eu servers or fix so you start from the place you were kicked from
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Damien Scott
(@FakeDamienScott) reported
@playnewworld How about this bug where you can no longer attack with melee weapons? seen a couple other people with this issue in chat already. how do you mess up LEFT CLICK TO ATTACK?
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wsky
(@rzsunday) reported
@playnewworld @FelixScollen So basically not addressing the ACTUAL issue
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StrangeTimesTv
(@StrangeTIMes01) reported
@rekonsile @playnewworld im having the same issue couldn't get off the beach in everfall
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Edgar Simon (Zurgin94)
(@Nirguz) reported
@playnewworld Sad to think that a lot of people probably thinking in refund the game, when is so amazing due to the queue problems and the refuse for now to increase the server cap.
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Kyujutsu Gaming
(@kyujutsudesu) reported
@playnewworld There's an issue with the name reservation. I had created a character to reserve a name for my friend on my account. Even a couple hours after deleting the character, the name is not available for my friend.
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Corey
(@NegativeCorey) reported
@playnewworld @FelixScollen how does this help the issue? server capacity is what needs to be raised. not new worlds when everyone is waiting in a queue for the current worlds... like hello?
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Snido
(@Snido757) reported
@playnewworld There are servers with 10x the cap as queues. You can't just open a few new worlds and fix that. Especially when there are 290 WORLDS worth of people in queue, and its not even primetime. You need to raise caps or add server channels, people want to play with their friends.
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Sin 🏳️🌈
(@FuzenSin) reported
Been stuck in login queue for 2 hours now and I’m still 2k in line. Why would you only allow 10-15 players to login to the starting area at a time? @playnewworld I hope you realize there’s people at lvl 30 now while the vast majority is stuck waiting
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monsamonsa
(@monsamonsa1) reported
@playnewworld @FelixScollen but why you cant add more server capacity but add more server with the same problem?
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Lacerta Brujah
(@lacerta_brujah) reported
@playnewworld Loved playing and knowing all my resources and skills stay mine lol. I know people complain about too long queues and maybe I am lucky that I had plenty to choose from so picked a low pop server that had like 8 queuing. No problem into game straight away and steady game play.
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Philippe
(@checoinFTW) reported
@playnewworld ******* AMAZON NOT EVEN ABLE TO HAVE DECENT SERVERS ON THEIR OWN ******* GAME AFTER 3 BETA HAVE SERVER PROBLEMS. FFS
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SarkGP
(@GpSark) reported
@playnewworld thats not the fix, increase the cap, its easy.
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TheCasualGamer2385
(@TCG2385) reported
@playnewworld I gotta be honest, if the only major issue is server capacities are being hit and queues are being formed, then this game is a great success. I cant be mad about that. Even Blizzard had the same issue with WoW, and it went on to be the biggest MMO ever and for over a decade.
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.
(@goodboykola) reported
@BabBimmaBome @playnewworld yeah after release day when they already knew about this problem in beta. multi million dollar company should easily get 1K servers
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Yeti Laughs At You
(@dapper_yeti) reported
@playnewworld Yeah, I really appreciate logging in, starting in queue at 5300, staying in queue for 2.5 hours only to be knocked out by a “connection error” and now, logging back in, I am at 24766. So far, ya’ll have completely boned a launch day you’ve had years to prepare for.
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Seira Chan
(@seirakatsuto) reported
@playnewworld You didnt understand that the problem isn't that there aren't enough server, we need more capacity! There are guilds and organizations, it's useless to say TODAY that you add more servers if every guilds are in one server.
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Swagnagger
(@Swagnagger1) reported
@playnewworld Been in que since 8 am, and after 8 hours I'm still in que! Keep getting bumped up. Fix this crap! Thought the company behind AWS would have better servers than this
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zaG
(@ziGzaG667) reported
@playnewworld Hope you can fix this very quick. I'm in queue since 2 hours and still 2000 infront of me...
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FullMetal_potato
(@macdaddygamingg) reported
@iCrohnen @playnewworld lol, Elite Dangerous Odyssey was by far worse, where if you could get on without crashing you would crash if you tried to go anywhere. this queue angst cracks me up
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Ossicle
(@NotOssicle) reported
@playnewworld So, uh, I made a character on Eden, got in, game caused my computer to black screen crash (figures this would still be happening), but now my server at the character screen says Rauch, but when I load into the game it says I'm on Eden?
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Pencho Bogdanov
(@zed_111) reported
@playnewworld @FelixScollen I have been interested in buying your game,and i will continue to wait, because who could imagine it - i want to play with friends. So no news on me paying for the game until you fix it.
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John
(@XboxJonno92) reported
@playnewworld Didn't have a single issue when playing on launch, queue lasted a few mins at most. Only stopped playing after over 5hrs because I had to come to work. Been great so far
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Rook Empire
(@EmpireRook) reported
@playnewworld @FelixScollen Yeah.. it's not a server number issue.. it's a server cap issue. 2k total player cap per server.. you guys hosting these on Ti86's or something?
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Josh
(@broncosfan0086) reported
@playnewworld Allowing character transfer even if just in same region would fix this!
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Dre Vazquez
(@drevazquez007) reported
@playnewworld Woke up early for this?? People who are NEW trying to get into the server are getting IN but people who have already been in the game and got kicked because a game crash have to wait more time?? What a waste of a game. Expected more from @amazon and @playnewworld. Very SAD
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Procrasturbacon
(@Procrasturbacon) reported
@playnewworld has a queue, to get into the server, which moves, and a priority queue in case you disconnect, which does not reconnect you to the game. You just get stuck in a non-moving queue. Confirmed by deleting and recreating the character.