New World

Is New World down?

No problems detected

If you are having issues, please submit a report below.

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 03/28/2024 20:25

At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (50%)

    Sign in (50%)

  2. Online Play (50%)

    Online Play (50%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyHamburg Online Play
ItalyBologna Sign in
GermanyDarmstadt Sign in
AustraliaSydney Online Play
FranceSaint-Martin-des-Champs Glitches
AustriaVillach Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Ira_Everynight Ira Everynight (@Ira_Everynight) reported

    @playnewworld amazing job! Three times kicked from the queue... Position 1200, then 3100, and now 5000... 5 ******* hours doing nothing. Wonderful game! Can you fix the problem with the servers at any time this year? Thank you!

  • W00denino W00den 木製 (@W00denino) reported

    @playnewworld fix your ******* queue, it's not possible that I stay in queue for 6 hours then the game gives me error and makes me restart the queue, 2nd time I try to join the game in 2 days

  • funzehh pedro. (@funzehh) reported

    @playnewworld why do I keep gettting an error when im in queue? it happens a few times, so I have to start queue again and again... :/

  • OniaxTv OniaxTV (@OniaxTv) reported

    @playnewworld PLEEEEASE fix this game. Fix queues, fix everything. Are really ready for releasing the game? Normal people have no chance to play the game. We are in queues for 6 hrs everyday. Is this the next gaming fail of Amazon Game Studios? I have 12hrs playtime, 0 seconds ingame, fckin GG

  • IronEarth5 IronEarth (@IronEarth5) reported

    @playnewworld EU queue times are already higher than this time yesterday and I'm encountering login errors. Is anything being done that you can announce? (Preferably before peak times) New servers perhaps? :I #NewWorldMMO #QueueWorld

  • GeorgeGoGaming George (@GeorgeGoGaming) reported

    @CuckiTheDucki @playnewworld And multiple servers have crashed, and multiple servers are broken in terms of dungeons, where the bosses can't even be damaged, no grace periods for queue times or to get back in after a DC or Crash is a schoolboy error in terms of MMO launches.

  • Essmaine10 Jack (@Essmaine10) reported

    @playnewworld Please fix the sheep this quest is horrible

  • philipp_thaler Philipp Thaler (@philipp_thaler) reported

    @playnewworld Keep getting kicked out of queue. Going down to position 10-50 -> an error occured, go start back in line. Your queue should at least remember someone for 5 minutes...this is riddiculous.

  • enjouaa Enjoua 🧲 (@enjouaa) reported

    @playnewworld Seriously.... It is actually not possible to play anymore. I am not going to level up a new character on every new realm that get full after I disconnect. I love the game but I am seriously going to think about a refund.

  • ZebbeO Zebbe Olsson (@ZebbeO) reported

    @playnewworld When are u going to fix the connection failure in que and increase the max players for each servers? Because at the moment I can sit in que for a couple of hours and just get connection failure and start all over....

  • artishod4 Ash4u (@artishod4) reported

    @playnewworld well you need to wait 3 hours to get into the game please fix this 1st place .

  • LockeTBB LockeTBB (@LockeTBB) reported

    2 hours in a queue this morning to be disconnected by an error message to rejoin another 3 hour queue to be disconnected at position 200 now back to 4800. Great game @playnewworld The servers are fantastic when your in so why not increase the capacity to accomodate

  • TAKOMAN12 TAKOMAN (@TAKOMAN12) reported

    @playnewworld Second day, same problems. +500 queu already in EUW. No new servers. No news. No answers. Amazing how you are destroying the hype. Really amazon with all your resources you can't do nothing? Just unbelievable.

  • a13xyZZZ a13xyZZZ (@a13xyZZZ) reported

    @playnewworld Hey Team! Just wondering if there were server issues in EU Central? Seem to be stuck when trying to log in again :( All the best, thanks for a great game!

  • JrkJesus Jesus Perez ͡° ͜ ͡° (@JrkJesus) reported

    @playnewworld 3h of queue for a error (too many petitions) and back to start (now 5k)... Nice one!

  • AssassinXBT Kev the Assassin 🔪 (@AssassinXBT) reported

    @playnewworld Why can't I see a connect to Twitch login button? I turned on the Twitch connection in the settings...how am I supposed to claim my drops?

  • DLFK96 DLFK (@DLFK96) reported

    @playnewworld Need to ask, EU has got more people queuing than any other region, is there any chance servers could be added to them sooner than others, Australia and NA are fine, EU is the one in trouble right now and is there an estimate to when they will be applied into the EU server list?

  • Arinecka Ari :) (@Arinecka) reported

    @playnewworld When you will launch server transfer? EU queue and errors when you are waiting hours and you can start waiting over and over again are really annoying.

  • Keencronj Keenkong (@Keencronj) reported

    @playnewworld server wait times are ridiculously stupid and long. Are you trying to make people stop playing already? Position 1301 in queue. Fix this rubbish.

  • OniaxTv OniaxTV (@OniaxTv) reported

    @playnewworld Fix your game. It's ridiculous what you are doing!

  • iwillnotcheat yo (@iwillnotcheat) reported

    @playnewworld bru fix the crashes. 4h waiting to join and crash a 2nd time...

  • Jp_quadryceps Jpied (@Jp_quadryceps) reported

    @playnewworld I keep getting kicked out 2-3 times from queue and loosing my rank in the queue, please @PlaynewworldFR at least do something so we could keep our rank in the queue when being disconnect from your hands issues

  • urchyu Bobby the Sixpacknot (@urchyu) reported

    @playnewworld @playnewworld could you perhaps open the free character migration asap? New servers does not address the main issue, where people are tied to their starting servers and characters. And making new character on a new server isn't addressing the issue enough, time wasted.

  • CuckiTheDucki Mark Barnes (@CuckiTheDucki) reported

    @GeorgeGoGaming @playnewworld Longest time I’ve had to wait is 3 hours for a queue and once I was in, I was good. Didn’t have an issue from the start. Even got in this morning with zero queue on a high pop server. Take it as you will but that’s about as smooth as can be.

  • VivixLive 🎮 ViviX 📺 (@VivixLive) reported

    @playnewworld started the queue at 1pm and be 2260. at 3:30 pm I'm 46 in the queue and the game crash (too many connections) and I return 3485 ... what suffering 😭

  • AdamShwaginz AdamShwaginz (@AdamShwaginz) reported

    @Drorith @playnewworld WE DIDN’T WANT ANY TROUBLE

  • Vnila_Gorilla VnilaGorilla (@Vnila_Gorilla) reported

    @H2ONuSoul @playnewworld Give them time to fix it and adjust ****. Ques were ****** but they’ve done more for us in 1 day than blizzard did for us in 10 years as an example

  • Pr0x1d_ Proxid (@Pr0x1d_) reported

    @playnewworld I am 22 and on 2917 queue third time today because of Too many request error, why don't give players choice to relocate right now so we can play, and maybe after a month remove the feature if needed, seen few servers with 2 people in queue which right now I can't go to.

  • Dllfour Dllfour (@Dllfour) reported

    @playnewworld stop adding new servers and fix the ones you already have

  • Modogaming_On Modo Gaming (@Modogaming_On) reported

    Please @playnewworld fix this soon! I can't wait 4 hours and when I'm next to de 400 the game kick us out and you have to start again. This is outrageus. @amazongames do something