New World

Is New World down?

No problems detected

If you are having issues, please submit a report below.

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 03/28/2024 19:55

At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (50%)

    Sign in (50%)

  2. Online Play (50%)

    Online Play (50%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyHamburg Online Play
ItalyBologna Sign in
GermanyDarmstadt Sign in
AustraliaSydney Online Play
FranceSaint-Martin-des-Champs Glitches
AustriaVillach Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Imbypp jeff pulver blocked me (@Imbypp) reported

    @playnewworld fix your goddamn queues

  • Eddys_94 Eddy (@Eddys_94) reported

    @playnewworld F**k off, waiting 2 Hours on an Server queue, getting an Error and waiting again, Fix your fu**ing Problems, paying money for an trash server handeling game

  • KodaZone KodaZone (@KodaZone) reported

    @GenericNPCName @playnewworld We had this exact problem during the beta and its come to full release and I guess not enough was put I'm place for a known shortfall lol

  • MagicalSamono ✨ 🌸 make it magical 🌸 ✨| Comms Open (@MagicalSamono) reported

    @playnewworld Heres the fix: 1. From the Start/Windows Menu, select Settings. 2. Select Network and Internet. In the Status section, under Change your network settings, select *Change adapter options*. 3. When the Network Connections window opens, right-click your network connection. 1/?

  • Grimdarklul 𝙂𝙧𝙞𝙢𝙙𝙖𝙧𝙠𝙡𝙪𝙡 (@Grimdarklul) reported

    @playnewworld I enjoy the game, but waiting for 900+ spots in queue, just to be told "Failed to Login" is rather disheatening.

  • Borja34133195 Borja (@Borja34133195) reported

    hey @playnewworld, it's really stupid to wait for hours in Queue and lose the spot on a server error. How can I ask for a refund? This is ridiculous.

  • AdamMartin1991 Adam Martin - xTiqL (@AdamMartin1991) reported

    @playnewworld Sat in the EU Central Suddene queue since 4:45pm (UK time) for 1hour 30mins waiting to get on.... Got down from 2700people to 1300. the game lost connection.... Now I am back at 3230 queue. Any fix in sight or are we just going to let 10,000s of people not play?

  • pampadubabebupu pampadubabebupu (@pampadubabebupu) reported

    @playnewworld @playnewworld Are you kidding me? what a queue problem? You stand in a queue for 3 hours and then a disconnect occurs due to your fault, and you move to the beginning of the queue.

  • Anna67943639 Anna (@Anna67943639) reported

    @hornyguardsiren @playnewworld My account also got hacked and support service aren’t doing anything about it, so I contacted cyber_heal on Instagram he successfully retrieved my account, he’s legit and reliable.

  • k00ksta k00k (@k00ksta) reported

    @VengefulMadness @indi_goldie @playnewworld It is not server capacity. The issue is the mechanics of the game itself, their are major choke points with even 2k players leveling at sim. speeds trying to kill the same thing. Try to get into a 50v50 war with 10k players even across 14 territories you will never see it happen.

  • JayT_1991 jay (@JayT_1991) reported

    @playnewworld your EU queue times are ridiculously long, will there be a fix for this anytime soon?

  • JayT_1991 jay (@JayT_1991) reported

    @playnewworld your EU que time are ridiculously long, is there going to be a fix for this anytime soon?

  • MagicalSamono ✨ 🌸 make it magical 🌸 ✨| Comms Open (@MagicalSamono) reported

    @playnewworld Heres the fix: 1. From the Start/Windows Menu, select Settings. 2. Select Network and Internet. In the Status section, under Change your network settings, select *Change adapter options*. 3. When the Network Connections window opens, right-click your network connection.

  • TeamOnionBun TeamOnionBun (@TeamOnionBun) reported

    @playnewworld I was totally ready. Hopefully you guys get the queue issues worked out. I really enjoyed the time I had playing.

  • Narghash Vasil Mihov (@Narghash) reported

    @playnewworld i can't connect ot the eu servers getting error @mm_conner_rep_timeout can't even see my characters . PleaseHLP

  • Thor_Creates Thor (@Thor_Creates) reported

    @DavidrHolly @playnewworld They obviously can't do anything, issues with space in alpha and beta and release. They can see the demand, they don't want to/can't supply.

  • themarkdrake Mark Drake (@themarkdrake) reported

    @playnewworld @amazon I'd hope in 2021 there are data points gathered for heuristics - one such that you can tell when a player "exists the game by choice" or "possibly involuntary". It would be very kind of you to save their spot on the server when an involuntary disconnect is discovered.

  • KaBaLaGU1 KaBaLaGU (@KaBaLaGU1) reported

    My queue in @playnewworld goes backwards, login error or something, now I'm on 3360. What to do tonight?

  • WowMimerss 🏳️‍🌈🌻Mimerss💖💜💙 (@WowMimerss) reported

    @playnewworld Can you guys please fix the log-in servers? My boyfriend has been DC'd thrice now in a 3k+ queue when he was down to 900. At the very least let people tune back into the spot they were in, in the queue previously...... This is as bad as beta.

  • kmason3k Kris Mason (@kmason3k) reported

    @playnewworld can something be done about people leaving characters running into walls so they don't disconnect? It's pretty bad on our server and probably others. Runeberg EU

  • Mnhustler_ Mnhustler (@Mnhustler_) reported

    @playnewworld When we enter the dungeon amrine it seems that there is extreme lag and it is impossible to attack the monsters and survive and also when we leave the dungeon the character is all buggy, fix pls server Alatyr @playnewworld

  • rcher517 Michael Baker (@rcher517) reported

    @lordbottlefarts @saimy69 @playnewworld Really? I had no issues logging in at 10am est? Very little lagg. Too

  • Mikael54432288 Mikael (@Mikael54432288) reported

    @playnewworld CAN YOU FIX YOUR ******* SERVERS ????????? I WAS NR.1 IN QUEUE AND GOT ******* *** ****** BY YOUR ******* **** *** TOO MANY REQUESTS . SO PLEASE PUT ME INGAME NOW BEFORE I YEET THE PC AND HANG MYSELF.

  • ke_jef Love-WORLD-Love (@ke_jef) reported

    @playnewworld 3hour queue, after 3 hours connection error now again a longer queue

  • MoonQuaver Andrew (@MoonQuaver) reported

    @playnewworld Hey! And information on the queue issue, especially being bombed out when getting close to getting in?

  • GenericNPCName Generic_NPC_Name (@GenericNPCName) reported

    @KodaZone @playnewworld This is always a problem on release for any hyped MMO. I just usually eat it and go. Unless it's FFXIV. Then I sit and watch the numbers lol

  • GC_and_Tech Geek Culture & Tech (@GC_and_Tech) reported

    @playnewworld Game is great, once in no server stability issues, no bugs from the betas carried in to release, but more servers are needed for sure. At times there are as many players on the servers as trey are in the queue! Keep up the good work, get more server and DB hamsters from AWS! :-P

  • AtypicalTerran DoomsdayMachine (@AtypicalTerran) reported

    Login Queue Simulator : Day 2 #PlayNewWorld should be #WaitNewWorld ...

  • Alt0car1 Alt0car_TTV 🔞 (@Alt0car1) reported

    @playnewworld Amazon game Q > disconnect > Q > Disconnect; Pay for stay in Q was good rentability

  • Viorizon Sindri Freyr (@Viorizon) reported

    @playnewworld Sat in queue for 1,5 hours, got an error and placed at the back of the queue. I want my money back, this is outrageous.