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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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LockeTBB
(@LockeTBB) reported
2 hours in a queue this morning to be disconnected by an error message to rejoin another 3 hour queue to be disconnected at position 200 now back to 4800. Great game @playnewworld The servers are fantastic when your in so why not increase the capacity to accomodate
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a13xyZZZ
(@a13xyZZZ) reported
@playnewworld Hey Team! Just wondering if there were server issues in EU Central? Seem to be stuck when trying to log in again :( All the best, thanks for a great game!
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Seba
(@Kalbukooo) reported
@playnewworld when u fix queue time ?
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OniaxTV
(@OniaxTv) reported
@playnewworld Fix your game. It's ridiculous what you are doing!
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🎮 ViviX 📺
(@VivixLive) reported
@playnewworld started the queue at 1pm and be 2260. at 3:30 pm I'm 46 in the queue and the game crash (too many connections) and I return 3485 ... what suffering 😭
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whyman
(@whyman) reported
@playnewworld I need to que 2 hours plus to play with my guild. Fix this BS asap please.
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W00den 木製
(@W00denino) reported
@playnewworld fix your ******* queue, it's not possible that I stay in queue for 6 hours then the game gives me error and makes me restart the queue, 2nd time I try to join the game in 2 days
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Proxid
(@Pr0x1d_) reported
@playnewworld I am 22 and on 2917 queue third time today because of Too many request error, why don't give players choice to relocate right now so we can play, and maybe after a month remove the feature if needed, seen few servers with 2 people in queue which right now I can't go to.
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AdamShwaginz
(@AdamShwaginz) reported
@Drorith @playnewworld WE DIDN’T WANT ANY TROUBLE
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Jesus Perez ͡° ͜ ͡°
(@JrkJesus) reported
@playnewworld 3h of queue for a error (too many petitions) and back to start (now 5k)... Nice one!
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Joanna Bierzynska
(@JBierzynska) reported
@playnewworld Any news? Still have to wait in 1200 people queue and get error one the half way...
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Enjoua 🧲
(@enjouaa) reported
@playnewworld Seriously.... It is actually not possible to play anymore. I am not going to level up a new character on every new realm that get full after I disconnect. I love the game but I am seriously going to think about a refund.
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Daniel Silva
(@Unfort0ld) reported
@playnewworld wth is wrong with queue constantly losing the connection to your servers? and the big ping? im from portugal and every game hosted in general Europe gets a ping of 40 - 50 tops... playing NW i get 70 - 80... today i get 80 - 95... and now... cant even play because of the login DC
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pedro.
(@funzehh) reported
@playnewworld why do I keep gettting an error when im in queue? it happens a few times, so I have to start queue again and again... :/
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Ash4u
(@artishod4) reported
@playnewworld well you need to wait 3 hours to get into the game please fix this 1st place .
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DLFK
(@DLFK96) reported
@playnewworld Need to ask, EU has got more people queuing than any other region, is there any chance servers could be added to them sooner than others, Australia and NA are fine, EU is the one in trouble right now and is there an estimate to when they will be applied into the EU server list?
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Philipp Thaler
(@philipp_thaler) reported
@playnewworld Keep getting kicked out of queue. Going down to position 10-50 -> an error occured, go start back in line. Your queue should at least remember someone for 5 minutes...this is riddiculous.
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yo
(@iwillnotcheat) reported
@playnewworld bru fix the crashes. 4h waiting to join and crash a 2nd time...
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Dave_of_devon
(@Dave_of_devon) reported
@playnewworld @dealer_monkey It's not even playable on PC in EU. 1000+ queues for EVERY server and the queue bugs out and throws a random error up to put you to the back... ADD MORE EU SERVERS OR RAISE CAP
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Pr0st4k
(@ProstakPlays) reported
@playnewworld ye, if u wont login just in the morning, u wont login at all...
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Steven Zurbrüggen
(@The_Ongree) reported
@IronEarth5 @playnewworld i am already pissed off by that. queueing since 11am CET and got 6 login errors in queue. two of them within the position <100 :D
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Mark Barnes
(@CuckiTheDucki) reported
@GeorgeGoGaming @playnewworld Longest time I’ve had to wait is 3 hours for a queue and once I was in, I was good. Didn’t have an issue from the start. Even got in this morning with zero queue on a high pop server. Take it as you will but that’s about as smooth as can be.
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Zebbe Olsson
(@ZebbeO) reported
@playnewworld When are u going to fix the connection failure in que and increase the max players for each servers? Because at the moment I can sit in que for a couple of hours and just get connection failure and start all over....
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Ari :)
(@Arinecka) reported
@playnewworld When you will launch server transfer? EU queue and errors when you are waiting hours and you can start waiting over and over again are really annoying.
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Chalsinton 🎲🌗
(@chalsinton) reported
@playnewworld That the big issue with an Amazon game is the lack of servers, when its one of the core business of Amazon, the joke it tells itself
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Modo Gaming
(@Modogaming_On) reported
Please @playnewworld fix this soon! I can't wait 4 hours and when I'm next to de 400 the game kick us out and you have to start again. This is outrageus. @amazongames do something
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OniaxTV
(@OniaxTv) reported
@playnewworld PLEEEEASE fix this game. Fix queues, fix everything. Are really ready for releasing the game? Normal people have no chance to play the game. We are in queues for 6 hrs everyday. Is this the next gaming fail of Amazon Game Studios? I have 12hrs playtime, 0 seconds ingame, fckin GG
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Ofishall
(@Ofishallll) reported
@playnewworld Is there any fix for being stuck in the Starting Area queue? Logged out on the beach after doing a quest and now I've not moved position for about 2 hours.
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George
(@GeorgeGoGaming) reported
@CuckiTheDucki @playnewworld Then you are extremely lucky. I am on Asgard, EU. This morning was fine, got in at about 7ish, Had first crash at around 9, got back in within about a 30 min queue, dc'd from server due to lag detected, got put in a 600 person queue, got to 200, connection issues...
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VnilaGorilla
(@Vnila_Gorilla) reported
@H2ONuSoul @playnewworld Give them time to fix it and adjust ****. Ques were ****** but they’ve done more for us in 1 day than blizzard did for us in 10 years as an example