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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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William L Williams
(@cullenprime) reported
@delmontyb @playnewworld It's an issue if you can't play with the people you want to play with. I was trying to get into Eden to play with you guys but I wasn't able to. I do agree though about the servers they were able to add. Hope to see you guys in game sometime.
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Matthew
(@phen0menalgamer) reported
@playnewworld any word on a hot fix for the invulnerable bug
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MeatlessComic
(@MeatlessComic) reported
I'd like to congratulate @playnewworld for being the first game I pre ordered and then could not get into on the day it released. Granted I don't play a ton of MMO's, but those that are accepting of this as a norm are part of the problem. #NewWorldMMO
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Prepared Multiboxer
(@PreparedWoW) reported
@Justin42O @playnewworld From open beta to release all you're supposed to have are bug fixes. This is absolutely fabulous! Servers have stayed up and I've not seen any stability issues on NA East or West. I saw a few RMT trying to sell but they got stopped FASTER than any MMO launch EVER!
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Casperite
(@Casperite2) reported
@S1rTitan @playnewworld This launch was actually really good with over population being only issue. Bad launch would mean it was riddled with bugs and issues.
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🥺👉🏽👈🏽
(@mmorpg_cashshop) reported
@jrhunt @awscloud @playnewworld This is not an AWS issue. It is game specific. It was intentionally made to not be sharded or instanced so that every player would share the same map for resources, territory, etc. In beta with 4k ppl it was already impossible to do anything. Small map.
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MeatlessComic
(@MeatlessComic) reported
I'd like to congratulate @playnewworld for being the first game I pre ordered and then could not get into on the day it released. Granted I don't play a ton of MMO's, but those that are accepting of this are part of the problem.
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Jonathon Hawk
(@jonathon_hawk) reported
@playnewworld Joined a low pop server Iardanes as soon as it opened and played for hours with no problems. As soon as it got to capacity I got "lag detected" and booted to the queue repeatedly. Now I can't play and my toon is trapped on a high pop server...
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ALPHIE
(@aleaphtv) reported
@playnewworld While i know theres an australian server, MANY Australians play with american friends through MMO's, new world is virtually unplayable connecting from AU to US with the lag, by far the most lag in MMO's connecting cross country, is there plans to fix this?
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Adam Fitzgerald
(@AdamMFitzgerald) reported
@playnewworld Lvl 27, get lag detected. Zero grace period to reload game. Put in a 3 hour queue, 1600 people. Nice game design to have no window to get back in!
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The Savage Wasteland
(@IcecoldsavageFB) reported
@playnewworld I'm loving the game but the audio bug is still there. It's super annoying please fix asap. Also should make it so were not waiting 3hrs in a queue
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Medric0341tech
(@medric0341_tech) reported
@playnewworld Nice get into a 2k que get to 700 after 3hrs and get error connection twice, Nice waste of 6hrs backed by a trillion $ company. i seen none AAA studios with better que system on launch day
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Met.ill
(@Metill2) reported
@playnewworld When character transfers are enabled, will we be able to transfer to ANY current server, or just predestinated ones that are lower population? Entire communities are being broken up by these tiny servers.
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Jinxos Hellbringers
(@Sl4ya_Jinxo) reported
@tracknumber7 @playnewworld I hope you dont have any issues with it man ive been told that alot of people have and 1 person was in a que for a server that was 1.6k long
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Fernando E Calzada
(@FECalzada) reported
@playnewworld #newworldrefund #refundednewworld until they add/fix servers
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TheCasualGamer2385
(@TCG2385) reported
@ZephylTheToxic @Lyravar1 @playnewworld Maybe so, but it's still not as bad as most other issues. It will pan out and all will be good.
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Li Chung
(@LlyCow) reported
@Dante_Afton @playnewworld coz Asian players are going for Australian servers due to the comparatively lower ping, the problem can be solved if they have Asian servers.
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zaki
(@zakiyama0212) reported
@playnewworld I've been waiting to log in since yesterday, and just when I thought I could finally start, I was forced to log out for maintenance (after-the-fact report). After the maintenance, I'm now waiting to log in again. I didn't take a paid vacation to see the waiting login screen.
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Queenie💋
(@QUEENFPS_) reported
This is a joke right? I've been in Queue ALL DAM DAY. Joined at 2,000+ , I go down to 300 and it kicks me saying "Failed To Login" 😡 @playnewworld #NewWorldMMO
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isaac
(@isaacj2617) reported
glad i paid 40 bucks to sit in a @playnewworld queue for 3 hours and then get to first position for a connection error. **** this
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yep. no.what ********
(@Ohhwait7) reported
@playnewworld fix your god damn ******* queues if every time we wanna play your game we have to have 3 hours just to get an error right as were about to get its gonna ******* die in a week
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Kaan Demiröz
(@OKDmrz) reported
@MaxDyell @playnewworld @GetUnorthofox Lmao you’re acting like they are intentionally disconnecting you or as if they are criminals or some ****. “You ******* people sicken me”. It’s launch day stability issues, get over yourself.
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Brandon Navin
(@BrundenNuvin) reported
@playnewworld @GetUnorthofox is there a chance you will have NA Central Servers at any time? the lag keeps sending me back to the menu and then I have to go into queue again even though I was gone for less than a minute.
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ToxicGiggleBox
(@ToxicGiggleBox) reported
@playnewworld just waited in your queue a SECOND time. For 3 hours, 7000. Just to hit 0 and get a failed login queue error. I quit for the night.
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secret diary of ordinaryman
(@Panudec98661471) reported
@playnewworld first CAP maximum member of sever. don't let them create a character on the sever that already in overcapacity status. second make the one who already creates the character be a priority to login!.
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Julian
(@ImJulianPerry) reported
@playnewworld How did Amazon, one of the largest cloud hosting providers in the world not foresee these issues? This is embarrassing.
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Ginger Prime is Hyped for New World
(@delmontyb) reported
@cullenprime @playnewworld Queue lines aren’t the issue, queue lines are an issue If the servers keep crashing out on the base. Been interesting to see just how fast Amazon has spun up servers
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LILSHADOWW
(@Lilshadowww) reported
@playnewworld I keep getting in the que and it keeps failing. Any suggestions or is this expected/known issue? #NewWorldMMO
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brykanst
(@brykanst) reported
@playnewworld you should have taken a tip from BDO on how to do servers... shouldn't be locked to 1 server but able to freely log into any of them and have control of areas by companies locked to the servers would get rid of 99% of the queue problems
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MeatlessComic
(@MeatlessComic) reported
'd like to congratulate @playnewworld for being the first game I pre ordered and then could not get into on the day it released. Granted I don't play a ton of MMO's, but those that are accepting of this are part of the problem. #NewWorldMMO