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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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chris
(@chris91820336) reported
@Crotty__ @playnewworld Lol do you really thing wow was like it is now when it 1ste cme out. And they not had 700k+ ppl that wanted to login... Mmmm something to think about.. 👍
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Michael Byrne
(@Magickmann1) reported
@delmontyb @playnewworld Annnd I just saw your message so I'll stop there lol. Again though, don't get me wrong. I am REALLY enjoying this game and agree with you that it has mostly been a super smooth launch, but these issues here are self inflicted by Amazon and deserve to be recognized, (8/?)
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Peter Steel
(@lumminat) reported
@playnewworld Yo amazon, make a reload UI button in the system menu to fix bugged tracker and stuff cuz relog is kinda overkill solution atm.
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🏳️🌈 Rainbow Ajah 🏳️🌈
(@soulseared) reported
@playnewworld You know that a large part of the problem is that people are using W pressed down when not playing to prevent logging out of serves to avoid the limited capacity & fear of queues. Unless you allow people to move or increase capacity ASAP - queues will remain.
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Salim Khan
(@Scorp1onW1nD) reported
@playnewworld @playnewworld are the EU servers all right? Trying to log into Ishtakar, but keep getting and error :"too many requests"? I just close the game and try again - same error
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TwoDee
(@RealWorldCall) reported
@playnewworld so the new feature for logins is queue for 2 hours only to be booted by an error saying "too many connections" its happened 3 times today. please enable transfers asap as a full re-roll is too demoralizing.
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k
(@ATKaizen) reported
@playnewworld Fix the issue that’s kicking people out of queue’s after several hours of waiting AND then throwing them at the back of the line again.
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Therealnora♔
(@TheRealNoraxi) reported
4h que .. pushback in que line .. 2k each time .. ffs ! fix it! @playnewworld
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Brandon Wells
(@BrandonWells01) reported
@playnewworld I think a big problem of the game is that it’s a game that you have to grind. Like shroud said. If you are a causal player then you have no chance. I think you guys need to make a way for casual players to be able to compete with high levers and stuff. You know what I mean ?
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ByNick
(@ByNickff) reported
@playnewworld @AMZNGameStudios Hey, please, it's the 3rd day since the damn launch of your game and it keeps seeing errors in the queues, I was going for position 1000 and it gave me an error and I returned to 3900 ...
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Kidster
(@kidstergaming) reported
@playnewworld just a thought.. i assume you can develop a way to keep the queue of people who either DC or MOST COMMONLY, get some BS error when they have been in the queue for 1 hour and need to go back to the start of it. surely you have smart folks around you. make it happen.
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Big_Headed_Gamer
(@BigHeaded_Gamer) reported
@playnewworld Tell me how my temp ban went from 24 hours to 48 overnight. Then when I try to customer service it’s a dead end. Keeps telling me to link steam and nothing goes forward from there. Very nice.
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winter
(@rafwinter) reported
@playnewworld There is a bug going on the server i am playing (Brazil - Alatyr) that makes people imortal and the mobs from the first dungeon lagged and invisible. Please fix!
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ZaabZz
(@_ZaabZz) reported
@playnewworld this q **** is so dumb! i was 800 in q and got kicked out now im sitting at 1800 fix pls
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XhAmeR
(@XhAmeRcs) reported
It's impossible to play New World. 1500 row and then give error. gg @playnewworld
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Etox
(@EtoxTheMusic) reported
@playnewworld Yo, please fix the que errors, got booted 6 times now, and dont get my spot back..
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Arjun
(@dinkinfliicka) reported
@playnewworld Literally spent 8 hours in queue today. Twice I made it to the last 100 in the queue and then I get an error message and I'm back at the end of the queue. I waited an hour to talk to a helpdesk employee basically to hear "unlucky". This is so disappointing.
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winter
(@rafwinter) reported
@playnewworld There is a bug going on the server i am playing (Brazil - Alatyr) that makes people imortal and the mobs from the first dungeon lagged and invisible. Please fix!
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FangoFett
(@ElTony1620) reported
@Sweaty_Fat_Nerd @Aetholite @playnewworld I didint said i want unlimited cap. I said that there have to be a limit and if theres a limit they cant fix the issue of que the only way this will be fix is if the game start dying, they let us join on whatever server we want (no matter how many time) or increase the cap byalot
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Luccá
(@LuccaCarLino) reported
@playnewworld I have to go work between 8 am and 6 pm. Right now Barri have 1.2k login queue. And thats mean almost 2 hours. There is a limited time for me to play game but i can't even login. This issue going through scam guys. You have to figure it out or too many people starts refund soon.
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Gareth
(@strawhatnub) reported
@playnewworld No idea what has changed, but today I keep constantly getting crashes to desktop. wasn't happening the pervious few days. Not nice, waiting in a queue of 700, to get in and crash and then have to wait through a 1k queue
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SLAYCO
(@Slayco3) reported
@playnewworld pls fix this *** queue, i get perma thrown out, for the most part i get back my queue spot but i also really oftent get put all the way back in queue, actually impossible to play....
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Dovah
(@DovahChicken144) reported
@playnewworld How about fixing the damn Error that chause kicking out from the queues???
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Ice Hockey And Esports Turbo Consumer
(@RRaukko) reported
@playnewworld Made a cool Login Queue Simulator atleast, this **** getting ridiculous. Spend more time in queue than I end up spending in-game after I get through the queue.
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winter
(@rafwinter) reported
@playnewworld There is a bug going on the server i am playing (Brazil - Alatyr) that makes people imortal and the mobs from the first dungeon lagged and invisible. Please fix!
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ByNick
(@ByNickff) reported
@playnewworld it tires now, the management and terrible structure that your servers have I do not care if you put more capacity, the queues will continue to exist because there are more people in queue than playing, focus on fixing the damn login errors and then the rest.
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JT
(@yuvein1) reported
@2ndpastthepost @playnewworld @Konyption when error pops up press OK and wait 1-5 mins and it will rejoin the queue
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Nick Stone
(@Monkeh99) reported
@playnewworld @Konyption Its not playable at all, 3rd day on a row that you can't log in due to errors in the queues, Even big streamers are suffering Not a good look
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Jasmine.
(@Sorrowly) reported
@Usumu15 @playnewworld Exactly the same issue here.
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jeff helander
(@mochajeff) reported
@Chadesh @playnewworld Wow. Had no idea that's what was going on there. Thought some kind of lag lol