New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 03/28/2024 07:55

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (50%)

    Sign in (50%)

  2. Online Play (50%)

    Online Play (50%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyHamburg Online Play
ItalyBologna Sign in
GermanyDarmstadt Sign in
AustraliaSydney Online Play
FranceSaint-Martin-des-Champs Glitches
AustriaVillach Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • MrSlava13 MrSlava (@MrSlava13) reported

    @playnewworld Amazon, I don't want to be annoying. I understand that it is a new game with a lot of bugs that are being addressed. Please stop making updates during the day + focus on bigger bug issues in the game than what you're fixing so far.

  • DuodeDs Dovydas (@DuodeDs) reported

    @Kestro91 @MikeK33545520 @playnewworld Next time you get any service denied after paying, think the same thing you said. I know it's just a game, but some people want to relax after work day and not read "we're sorry" tweets. It's really a bad look for the game when it's down during prime time..

  • Bjoern_Gui HubschrauByorun Main (@Bjoern_Gui) reported

    @playnewworld If the region with the highest player base is the one that you going to fix last after 7 1/2h AND while prime time.... you ****** up

  • doubleodolley Jeff (@doubleodolley) reported

    @playnewworld Please fix your afk detector. I've been kicked twice now reeling in a fish.

  • SnowdonDean Dean Snowdon (@SnowdonDean) reported

    @playnewworld Once again, terrible service..

  • BooghJohn John Boogh (@BooghJohn) reported

    @playnewworld B-b-b-but its EU prime time how can you intentionally take the servers down my life DEPENDS on this game and I cant possibly bare to do something else for a few hours, next thing you know ill have to start showering and wiping my anus after taking a king Kong finger sized ****.

  • Ademptio Maarten Eulaers (@Ademptio) reported

    @playnewworld Disappointing to see a company as big as Amazon with all their money and resources act like a small-time company with these issues... The setbacks during beta, the bad/no communication... and again this week with doing maintenance at absurd hours for EU.

  • Kaz1237 Kaz123 (@Kaz1237) reported

    @AnimeOutrageus @playnewworld Pretty sure I read they are testing and debugging a few issues at the moment to ensure that it is a smooth transition. Rather wait than find myself on another server with face hair on my female char, and gold left on the original server.

  • FelixS46670367 Felix S (@FelixS46670367) reported

    @MarcelvMartins @SUBZEROMMO @playnewworld Really if bugs are such a huge problem how bout you just don´t patch so close to prime time but at night like you can have a patch on the server usually and not have it activated works for other games aswell but what do i know right?

  • GAMEZULOV UK.G.R.AN.D (@GAMEZULOV) reported

    @playnewworld Lol well I have a headache so I'm fine with it being down need to do more than fix the few bugs you need to fix the story the plot the game in its current state make no sense the drops are so broken too you can get better items in the world than in the dungeons where your logic

  • NordUser Vianney (@NordUser) reported

    @playnewworld Simce 12H00 , Yeah almost 8 hours for just bugs fix ! Good job

  • R3belGG Eric (@R3belGG) reported

    @R6_AueR @playnewworld Apparently you believe updating servers to allow transfers outside the server clusters is a quick fix. Yup. That's definitely something that doesn't take weeks of time and several updates to servers. I swear gamers complain just to complain.

  • bitchIamToti bigballenergy (@bitchIamToti) reported

    @playnewworld It is an unacceptable circumstance. There is no patience for us. You guys maitenance the servers 6 hours but Eu 8 HOURS. what is the issue,where is the problem? you guys never give info. increase the dev team's member or do your best in a short time . fakk sleep

  • clemsheck Kield (@clemsheck) reported

    @kiwwizz @playnewworld Why you want to know ? you gonna change something if you know the exact and accurate reason ? You are the squire of the godand you gonna fix it witha and clap ? or you just gonna be upset and just say "hey lol ur worker is trash" ? let's think, just wait

  • Giancarlo_Vinc GiancarloVinci (@Giancarlo_Vinc) reported

    @playnewworld Let's go for 8 hours!🎊 I understand having some issue for major patch, but for 100mb of small fixes? For real? 8 hours? Fraking insane for a company like that, to work this bad. I get it, it's the first mmo you are dealing with, but ffs. That's too much.

  • JasonRo46279257 Jason Rose (@JasonRo46279257) reported

    @s4mp0 @playnewworld It's fine for you. But most adults have work tomorrow and can't stay up gaming till the early morn every night :) The length of the patch isn't the issue either, it's the time it's being implemented making no sense that bothers people.

  • MoshPitTV Mosh Pit (@MoshPitTV) reported

    @DustinReTu @kiwwizz @playnewworld Just because you can't gasp at all what might be issues related to that doesn't mean they're not real or legit.

  • DeBierSjouwer J. M. (@DeBierSjouwer) reported

    @EvilScotsman0 @Nathan51538005 @playnewworld That is simply not true. We could download the patch hours ago, we could start the game hours ago. This isn't a Steam issue. This is the Amazon servers causing the issue. If it was Steam or Patch related, how come all regions are playing except EU?

  • faeyerlol ζ͜͡Fae (@faeyerlol) reported

    @angibacsi @playnewworld In the past update they stated they fixed it "Abandoning event" message by removing it. And after that patch, I started to see a timer on the message when I'd go to the portals. However, still getting the glitch.

  • xVJUPx Vjaceslavs (@xVJUPx) reported

    @playnewworld If you update Servers separatly where is the problem to perform maintance at least populated hours for each region?

  • itsAeroxic Aeroxic 🇳🇴 (@itsAeroxic) reported

    @playnewworld EU raging and AGS doen't give a single **** about communicating the issue with it's EU playerbase, thanks for another GREAT wednesday patch :D It would'nt be this bad if, oh idk.. you did this off peak hours?

  • bigo93 TPONN ⬛🟧 SuperStraight 🇬🇧 (@bigo93) reported

    @playnewworld EIGHT hours downtime when you said 5 TWO hours after US West servers went up. It's EU prime time right now and server are still down! Very bad service!

  • batea_mihai Mihai Batea (@batea_mihai) reported

    @playnewworld Why can't you let us know a day in advance that you plan on having the servers down for a full day in the EU? Is it so hard to get someone on our timezone to post news? Maybe a known bug list? I'm pretty sure I'll still have the abandoning event and compass bug after I log in...

  • Tim43205953 Tim (@Tim43205953) reported

    @Startrance85 @Armadillito @playnewworld Probs not with global maintenance is global takedown..however it can occur one or more regions do face other problems

  • PapaSchmu PapaSchmu (@PapaSchmu) reported

    @playnewworld EU wars/invasions are affected NA wars are not so I guess they run scripts to refund and cancel the wars... hence the EU delay. How about splitting maintenance to have EU at EU 3am and you would not have those problems,

  • volkodavkh Pavel (@volkodavkh) reported

    @playnewworld best maintenance ever! EU servers are not working during the whole EU day! Why you are not performing maintenance during the NA day?

  • TTunderstand14 Trying To Understand (@TTunderstand14) reported

    @Willy_TheBean @Parky03699209 @playnewworld I think the thing that pisses most people off is that there are bugs that were reported since the preview/cbt/obt and didn't get fix, effectively making us feel like all the hours spent testing and reporting bugs were just useless

  • NighTWolFko JD (@NighTWolFko) reported

    @HeartsOFFire14 @playnewworld Well @HeartsOFFIRE14 you are not paying monthly fees for playing it, so what kinf of compensation you want? Just be happy they fix it, maybe soon :)

  • TiagoGa32671745 Tiago Gaspar (@TiagoGa32671745) reported

    @playnewworld cmon, so much time to do a fuking fix, when u put some content will be like 24h offline?

  • Shinji_Studio Shinjifr (@Shinji_Studio) reported

    @playnewworld 10holurs of maintenance for deploy fix who does fix anything... ! GOOD JOB ! No french trad fix, no pvp rewards fix ! no roll cancel fix ! no hl content (corrupted portal 55/65) fix ! No hl quest fix (50% of hl quest 58-60 bug with unusable item interraction/spawn mob) !