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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Marie-Lo
(@SEACALLpildash) reported
@noelbigdadmiler @playnewworld It really feels bad how your account has been banned I had same issue not until I was recommended to @cvnfvx and he got it fixed today hit him up and be happy again
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Drew
(@dr3wsk1_drew) reported
@ObeyJustified @playnewworld So do i lol got 2 x lag detected issues today booted and now our server queue is 2k+ fml
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Cattoni
(@DC_MTT) reported
@playnewworld We don't need more servers, this is a very trashy way to solve the problem of queues! We want to play with our friends and company 😡 (SA Atlantis, queue problem route, "failed to join login queue" we never get past the queue, it always makes mistakes) 🤡
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Marnin Cohen
(@MarninCohen) reported
@playnewworld part 1\4 I thought about a solution the long queues issue. You can change the world system to Main Worlds and Sub Worlds. instead of having only Main world like Cantahar, you can make: Cantahar #1 Cantahar #2 Cantahar #3 ~go to the next part~
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SrGravatas
(@SrGravatas) reported
@Celtics_fan78 @madagger @playnewworld Thats the problem, every new player wants to be on the same server "everyone is playing", doesnt matter the game there'll always be a cap, unless the game was designed to deal with it(example: having instanced regions) Im not saying they shouldnt try to fix the queues.
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lizzaredrunner
(@lizzaredrunner) reported
@playnewworld Server transfers are the Fix here. Entire companies will relocate servers provided they can bring everyone with them....
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SrGravatas
(@SrGravatas) reported
@Celtics_fan78 @madagger @playnewworld i agree with you, they should have prepared a tool to block character creation once a certain cap was reached, in closed beta they managed to fix the queues in about a week(at least in my region), but yeah, being stuck in queue is rly frustating, mine has 1k+ queue.
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Luzivog
(@luzivog) reported
@ADCARTATTACK @playnewworld Exactly the same problem, they should allow caracter transfer to the new servers so people that are from different servers can group up in fresh servers
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FETAKNIVEN
(@FETAKNIVEN) reported
@playnewworld Can you confirm a fix on being stuck in ”queueing for a starting area” when you are lvl 20+. Been in this queue for 15 hours.
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Chrisplays
(@ChrisplaysA) reported
@playnewworld @NWCompendium And, what is the point? Relevel a character on one of those servers, just to have the same problem this weekend with queues on these new servers? And than do another character on another server???
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Cam B
(@atroarc) reported
@playnewworld Queues won't be resolved until people can transfer because they want to play with their friends. The two issues are literally the same problem.
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Eric Paul
(@ericpaul89) reported
@playnewworld If you enabled server transfer now, I would change to another server, but I (and prob. 99% of all other players) won't delete my char and loose all progress only to get your server problem solved. New servers are nice and good. But only for new players.
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Hu
(@Huzad12) reported
@noelbigdadmiler @playnewworld It also happen my account for 2month and I tried contacting support service but they always gave me a robot reply so i got in contact with @SUPPORTTEAM102 on Twitter,they were the one who got me back into my account they will help you with your account
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gabriel vidal
(@gabriel16v) reported
@playnewworld HI,i dont post never but i need to say **** your life im wait 12 hour for try to play i cant because all time crash ty amazon ty jeff bezos ty all
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Denty
(@D3NTY_) reported
@playnewworld just went from 2687 to 800 in a queue then I got a error and now I have been put to the back of the queue 😪
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Marie-Lo
(@SEACALLpildash) reported
@noelbigdadmiler @playnewworld It really feels bad how your account has been hacked I had same issue not until I was recommended to @cvnfvx and he got it fixed today hit him up and be happy again
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🇩🇪 Gustavo Hellvig 🇩🇪 🇪🇸
(@gushellvig) reported
@madagger @playnewworld just play another game until they fix it. be patient
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inferius klik
(@InferiusK) reported
@Focus1n @playnewworld no, but it breaks your patience because queue and all the errors when u try to log in..
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Fish
(@FishFPS) reported
@playnewworld When someone is already in queue or in game, and they are disconnected (either for being afk, by an error, or internet outage, whatever) they should get priority and bypass the existing queue if the try to reconnect immediately. Other games do this. It seems fair.
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Old
(@______Old______) reported
@playnewworld Can I get back to the normal q? I've been stuck on the queue for a starting area but my character is lvl 17 already.... Name: OldViking Server: Saena The games really fun but this q is just broken I'll get to pos 1 be there for 2 hours then get an error and I can't q again
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Carl Harrison
(@carlHarisson) reported
@noelbigdadmiler @playnewworld Report this issue to global_recovery123 on Instagram. He's the best to fix any problem on hacked accounts. He recovered mine within 30 minutes.
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David Little
(@lordgrif) reported
@playnewworld Can you build some sort of memory into your queue? I have been Qing for over 5 hours now, and kicked from the queue 3 times for internal server errors.
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Perky
(@Perky391) reported
@boalacopiilor @playnewworld Just oress the X when you have the error and then don't press play again. Just wait and do nothing, it will out you back at the same position you was at.
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inferius klik
(@InferiusK) reported
@playnewworld im waiting like 4 hours in the queue because off the errors, played like 30hours spended like 20 hours in the queue fix it ASAP please @playnewworld
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a Living Being
(@aLivingBeing) reported
@playnewworld Please look into 'You are queueing for a starting area...' it is so broken...
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*clever name*
(@drboi430) reported
@playnewworld please fix amrine temple zone. none of my attacks register but enemies can hit me. as soon as i leave the temple everything works normally
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David Cleenewerck
(@TheLordTrout) reported
@Sharky_646 @ZavocOriginal @playnewworld Yea. I bought the game and am just gonna wait a week or two for Amazon to fix their issues. Amazing game tho!
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RobbinHudz
(@AChimpsWorld) reported
@TheCockneyGamer @playnewworld Yeah, it's fun when you manage to login but a two hour wait is just ludicrous
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Zack
(@CryptoSven2) reported
@playnewworld Funny how a Multi Billion Company cant get this **** done in a day, while some private servers from other games were able to fix such problems within hours. Never again. Also thanks for the electric bill from sitting in the main menu / queue. Also give me a new graphic card.
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SrGravatas
(@SrGravatas) reported
@Celtics_fan78 @madagger @playnewworld im not saying they shouldnt increase the capacity, they are ******* amazon, they have literally one of the best if not the best infra structure in the world, however, players do have their part in the problem, it's been happening in every mmorpg release.