New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 03/29/2024 10:50

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (50%)

    Sign in (50%)

  2. Online Play (50%)

    Online Play (50%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyHamburg Online Play
ItalyBologna Sign in
GermanyDarmstadt Sign in
AustraliaSydney Online Play
FranceSaint-Martin-des-Champs Glitches
AustriaVillach Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • CimTaurus Cim Taurus (@CimTaurus) reported

    @playnewworld Whats up with server queues that last hours? From a company that literally runs a cloud service you would think you could accommodate more players for launch day than what we are seeing. I understand a queue but HOURS???

  • Nedstar10885792 Nedstark (@Nedstar10885792) reported

    @playnewworld Twice I am in fifth grade to enter and it gives me a connection error, but what is this?

  • Sweet_TGaming Sweet T (@Sweet_TGaming) reported

    @playnewworld Can we fix the queue for open world vs new players? I’ve been sitting in queue for open world for hours. New players are constantly getting in and now I can’t play.

  • Vayruss Carlos Gallego (@Vayruss) reported

    @playnewworld It seems that the month you took after the closed beta in order ti fix this kind of problems was in reality to induce a bigger hype and try to sell more games. This is the kind of message you are sending to the community.

  • matthewmooretx Primal (@matthewmooretx) reported

    @playnewworld I hope you guys figure this out quick. Just waited an hour in the que only to get an error and kicked to the back of the line

  • DCoffecake CoffecakeD (@DCoffecake) reported

    @playnewworld was 14326 in queue at 14:29, got error around 16:30, now back to 14673 in queue at 17:00. Guess i'll wait :D

  • dabszy Dabzsy (@dabszy) reported

    @playnewworld This will not solve the main issues, which is streamers are a big attraction for players, most players are never going to want to move, the ques will constantly be a problem. Please find an alternative solution, thanks guys.

  • DDGEazy DDGEazy (@DDGEazy) reported

    Had to DC to relocate my router, was getting some bad lag... Now we wait and wait for server Queues..... @playnewworld

  • MysticRaven_ MysticRaven (@MysticRaven_) reported

    @playnewworld just waited in an 800+ mutli hr queue to get back in after eu restart and just got the connection error and im now in that same queue but 1310+ i've given all these error my positivity in the fact you are aware and fixing but at this point it takes the piss 2k server limit rly

  • niccoli00 Niccoli00 (@niccoli00) reported

    @playnewworld Though a 2 hour queue time after a crash sucks, this has been a much smoother launch than many other MMO I have played. Seriously need to get these queue times down tho, 2 hours... hopefully it doesn't crash before I get there.

  • Vanityh666 Vanityh † (@Vanityh666) reported

    @playnewworld Please, any news about the problems on Spain servers? thanks

  • Smaktakular Gort Weneedunow (@Smaktakular) reported

    Someone get #JeffBezos on the line. He can launch a penis rocket at the problem! #PlayNewWorld

  • TitanAmongstMen Me (@TitanAmongstMen) reported

    @playnewworld so i show up at 8amest for USeast server join que at 100 when i get to 1 connection issue. fine whatever **** happens. rejoin to a 12k que which i spent over 7hrs in only to have another connection issue at around 100 position now im stuck in a 22k que!!!!! pls help

  • Ryan_Buck64 Ryan Buck (@Ryan_Buck64) reported

    @playnewworld Has anyone said anything about possibly coming up with a command to reset the UI, have so many issues with the unlocking banner sticking to the top of the screen, cant see the other costumes because that bugged out too

  • Highball_Stream HIGHBALL (@Highball_Stream) reported

    @playnewworld The main issue I see with limiting people to a single server is, anyone who is a big time streamer, if/when they join said server, the queue times are going to jump up every time. Most of the streaming platforms have selected a "home" but with them comes thousands of supporters.

  • Smaktakular Gort Weneedunow (@Smaktakular) reported

    @g_mackin_ @HoldsworthPeter @playnewworld Not really. All the servers are filling up cause people are doing just that so the problem just migrates with them.

  • scottytellgie Scotty j tell (@scottytellgie) reported

    @playnewworld 429224 Playing 404759 WATING to PLAY in que guys please fix this your wasting our time and some one should pay for it!!!

  • ParkProAUS Slim Donuts (@ParkProAUS) reported

    @playnewworld Just wanted to say servers have been perfect here in NZ, picked a lower pop server and had very short queue last night and no lag at all. Stoke to finally play the full release and not have character wiped!

  • SnipiHaze Ignacio Moreira (@SnipiHaze) reported

    @playnewworld My game has crashed twice now close to Fisherman's Bend and I've been put in 2k+ queue twice, any way to reserve a spot for a few minutes after a crash? :(

  • token_collecter Orlando Melendez (@token_collecter) reported

    @playnewworld Every server wait times are way too excessive. You guys had plenty of time to work this issue out on the beta. Smh what a rediculous launch.

  • Grieveston ProCensorshipAutist (@Grieveston) reported

    @playnewworld @ochapeieiro I got the unkillable glitch. It may have do with you drowning. Cuz I drowned and respawned and nothing could kill me.

  • Bigdallday16743 Joey (@Bigdallday16743) reported

    @playnewworld soooo y’all gonna do something about these queues? Been in line for 6 hours only to get a server error and thrown back to the back of the line. This is ridiculous

  • DistroCyberTrt DistroCyberTrait (@DistroCyberTrt) reported

    @MagicRacoon1 @playnewworld Send a dm to me on Instagram for support I’ll help fix that immediately

  • rhipossessed Rhia 🌙✨ (@rhipossessed) reported

    @playnewworld Unlike many, I have had a great experience with both Beta and Launch. No errors/exceptions at all. I was 256 in queue at 9am EST and 634 in queue when I came back to log in at 4:30pm. It's worth waiting for. The game is solid, beautiful and enjoyable for me. 👍

  • Thereal404c The404 (@Thereal404c) reported

    @playnewworld Got to play for 15 minutes then fatal crash back to the queue with me.

  • Psychotic_Elf 🕹️ Just Elf 🎮 (@Psychotic_Elf) reported

    ok so at 9:30am I jumped in queue to hop on the server with my friends in @playnewworld and was 5300 in queue.... I waited and finally at 4:37pm got to 1 in queue.... then instead of loading me in it said "connection error unable to connect to server" and kicked me back to the MM

  • _MichaelvD MichaelvD (@_MichaelvD) reported

    @playnewworld Fast travelling is broken for me

  • David_lCastro David Castro (@David_lCastro) reported

    @high_vont @playnewworld All MMOs have problems at launch. At least they are working to fix things up.

  • kigel_ kiggle (@kigel_) reported

    @TwitchLozza361 @playnewworld that's the least of the problems

  • MeikelKay MeikelKay (@MeikelKay) reported

    My @playnewworld Day 1 experience: Get online at 8 AM into a 2500 ppl queue. Get to play at 11 AM, have a disconnect at 11:30 AM, then sit in various queues for the next half a day. I just got kicked out of position 140 and am now back in position 1500. Tomorrow is another day!