New World

Is New World down?

No problems detected

If you are having issues, please submit a report below.

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 03/29/2024 04:40

At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (50%)

    Sign in (50%)

  2. Online Play (50%)

    Online Play (50%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyHamburg Online Play
ItalyBologna Sign in
GermanyDarmstadt Sign in
AustraliaSydney Online Play
FranceSaint-Martin-des-Champs Glitches
AustriaVillach Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • Superman2642 Superman2642 (@Superman2642) reported

    @playnewworld If u actually made it available to transfer ur character to the new servers, it would be awesome. The problem now is that people are waiting to play on their already leveled up character, instead of transferring to another server

  • CASROEN Casper (@CASROEN) reported

    @playnewworld PLEASE FIX YOUR GAME JESUS CHRIST.

  • insaine___ InsainexxSG (@insaine___) reported

    I need my @playnewworld fix. I gotta play tonight 😬😬😬 #PlayNewWorld

  • dertia22 Jack (@dertia22) reported

    @playnewworld fix the QUEUESSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

  • TroubleMagn3t TroubleMagnet #BlackLivesMatter (@TroubleMagn3t) reported

    @playnewworld Any plans on addressing queue bugs? Got a login error the first time though this morning. Dropped most of the way through the next time. Now the wait is hours long. Can you confirm waiting after getting a dropped from queue message works, and max time to wait?

  • o_voxen oVoxen (@o_voxen) reported

    So had to relog due to UI mess up on new world and now in a queue of 2900 ? seems like you get penalised for problems in game.... @playnewworld

  • D50624590 Hoddler (@D50624590) reported

    Even the lowest pop servers have hour long queues. Also queues keep crashing. fix the poopy game... @playnewworld @amazongames @amazon

  • listening2day Relic (@listening2day) reported

    @BeIatar @playnewworld I feel your pain. I had a crash to desktop while waiting in the queue as well. I can say though it’s totally worth the wait 😎 last night was super fun

  • CaseyTrolley Casey (@CaseyTrolley) reported

    @playnewworld why are there no crash timers currently? Happily playing and then the game decides to crash for unknown reasons and I have to sit in another queue for 3 hours.. 🙃

  • itsWillHD itsWillHD (@itsWillHD) reported

    @playnewworld imagine joining a Queue of 50 ... going to 1 ... game crash ... 3x ... F

  • StayZeeza SPIN Zeeza (@StayZeeza) reported

    @playnewworld been in queue for an hour today, nothing tragic. 198th, game error, kicked out, rejoined at 2500. thanks for nothing! 🖕

  • Cybrisbob Jaysen Bazinga (@Cybrisbob) reported

    @playnewworld Freaking Awesome, so impressed with the servers, get to number 121 in the queue and then error, left it alone it reconnected but now 2500 in the queue. Nice way of avoiding the steam 2hr refund policy, make you wait in a queue.

  • sejra_tw PlesnivejSejra (@sejra_tw) reported

    @playnewworld EU - waiting for 3 hour and 100 ppl in queue - ERROR and again at the beginning ... wut? This game is absolutely great ... great queue waiting simulator! ... I was in the game the first day until the server restarted, then just the queue --- how can i refund this waste?

  • MrFishwell Fishwell (@MrFishwell) reported

    @playnewworld what's up with the queue? amazon servers hosting Netflix / Samsung / Apple etc.. but can't hold true to their own service I don't get it... what kind of MMORPG using a "dedicated-server like" structure for their servers, sad.

  • Watson4days Chris Watson (@Watson4days) reported

    @playnewworld I attempted playing last night and notice there is a bug to where I cannot add any attributes all of my attributes are strength 140. How can I fix this?

  • Moose_EuNE Kudlinski41 (@Moose_EuNE) reported from Poznań, Województwo Wielkopolskie

    @playnewworld I don’t mind having a 3k queue as long as it’s fair… I got kicked 3 times already by some random disconnect. Effectively making me unable to play and have to sit for 6k+ queue summed.. that is unacceptable :(

  • HavoKKGames HavoKKGames (@HavoKKGames) reported

    @playnewworld Im cool with waiting really, But when I get kicked twice and have to re-q all over again kind of a bummer, no fix to this?

  • dpoberlechner Daniel P Oberlechner (@dpoberlechner) reported

    @playnewworld guys here s the problem: we dont want to move our characters. we have guilds. we have friends. and we dont want to go through a transfer that isnt guaranteed to prevent the long Qs. we are having Qs, crashes in Qs, and frustrated people since launch. FIX IT.

  • beckyshuriea Dr Becky Bolton (@beckyshuriea) reported

    @playnewworld imagine starting a queue at 1800, getting down to 730 after an hour just to get an error code which boots you back to the back of a 2000 person queue. What’s the point?

  • krisszmossz krisszmossz (@krisszmossz) reported

    @playnewworld After spending another 1.5hours in "starting area queue" after spending 5 hours in normal queue. I got login error and now in starting area queue again but 2x the size. So far in 3 days I have 28hours play time on steam and about 6 hours actually playing the game. Less than 1/4

  • liam_ltpb4 LiamBaylis (@liam_ltpb4) reported

    @playnewworld I’ve been in queue for 6 hours today trying log into eh central muspeheim and have been kicked out of queue 4 time last and have been reset to 2718 in queue twice now please fix this cause this is really annoying having to wait 6 hours just to log into the game

  • o_voxen oVoxen (@o_voxen) reported

    @playnewworld @jay_handa So had to relog due to UI mess up on new world and now in a queue of 2900 ? seems like you get penalised for problems in game....

  • Shurareki Shurareki (@Shurareki) reported

    @playnewworld my character is stuck after the lag detected error and now I can't do anything unstuck doesn't work neither will recall. I've already lost over 24 hours of game time. When will this be fixed..

  • sejra_tw PlesnivejSejra (@sejra_tw) reported

    @playnewworld EU - waiting for 3 hour and 100 ppl in queue - ERROR and again at the beginning ... wut? This game is absolutely great ... great queue waiting simulator! ... I was in the game the first day until the server restarted, then just the queue --- how can i refund this waste?

  • elucidx elucidx (@elucidx) reported

    @playnewworld you guys seriously need to fix spawn rates...... holy ****

  • MustangScottyGG MustangScotty (@MustangScottyGG) reported

    @playnewworld fix your que log in servers

  • istreamsandwich IStreamSandwich - Stephen (@istreamsandwich) reported

    So @paintycup put me in queue for @playnewworld like 2 hours ago.. I get home from work, 250 in queue... three minutes pass and BOOM Failed to join login queue. Not the usual "Leave it and you will be in queue" ... this is the full dickpunch of a queue kick

  • sergiurap Calming (@sergiurap) reported

    @TheRoxieParadox @playnewworld no refund cause you were "in-game". the fix will be.. ppl giving up so less ppl try to log in.

  • PauloSi86776659 Paulo Silva (@PauloSi86776659) reported

    @playnewworld Queue errors are the main problem

  • D50624590 Hoddler (@D50624590) reported

    @playnewworld cant play the ******* game. Waiting hours in queue just to get a error. ***** wrong with you @amazongames ?