New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 03/28/2024 20:55

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (50%)

    Sign in (50%)

  2. Online Play (50%)

    Online Play (50%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyHamburg Online Play
ItalyBologna Sign in
GermanyDarmstadt Sign in
AustraliaSydney Online Play
FranceSaint-Martin-des-Champs Glitches
AustriaVillach Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • fakeman1111 Fakeman1111 (@fakeman1111) reported

    @dev_katyk @playnewworld there’s an a-hole blocking the corruption veil area with a tent when you port in. “a hero’s duty” PLEASE FIX THAT. CANNOT COMPLETE CAUSE SOME D-BAG.

  • CorpusLandon CorpusLandon (@CorpusLandon) reported

    @playnewworld I got a code from Amazon to enter the RTA event. I put in the code successfully and checked it off in the DLC on steam. I do NOT see the rta server when creating a new character. How do I join the RTA server? Anyone else having this problem? #NewWorld

  • DOCRIVERSSUX Sportsguy1879 (@DOCRIVERSSUX) reported

    Dude why the actual **** do you have my server down for 1 hour at 1030 am @playnewworld

  • IncredibleJ0ker IncredibleJoker (@IncredibleJ0ker) reported

    @playnewworld Is there an ongoing issue with drop #2 not showing up to claim in game?

  • Ichiban09453777 IchibanTTV (@Ichiban09453777) reported

    @playnewworld @Gothalion Fix your damn game

  • Rust_Shift TheGreenMan (@Rust_Shift) reported

    @playnewworld Can you fix the balance in the ONE OPR map that exists? Why is one team always the Avengers, and the other can't even figure out how to get through an outpost door? And, why do I always end up on the latter?

  • AmiasCoa Amias Coa (@AmiasCoa) reported

    @_MissNoodle @playnewworld Just be careful with those. Digital cables have trouble carrying signal once you start getting to a certain length. Might need to invest in something fiber-optic, or buy a repeater of sorts.

  • Nurokumi Oblivio S. Reaper (@Nurokumi) reported

    @Twitch/@playnewworld if you feel like you are being looked down upon... Then get on their level... Surpassing them usually upsets humans due to superiority/inferiority complexes... Aka not my problem, grow up. Look forward all the same. ~

  • TriKrisK Kris Keele (@TriKrisK) reported

    @Cowboy_James12 @playnewworld I ran on a 1070ti for a long time with no issues. Just adjust the graphic settings

  • snuk99ish Snuk99 (@snuk99ish) reported

    @DaPlayGuy @playnewworld @streamlabs That’s actualy a good idea, even if i resolved the problem maybe this will help other people …

  • theka213 theka213 (@theka213) reported

    @playnewworld I love the changes you made for solo players but but I have problems with the enter the arena quest. No one is doing arena play on my server. I have been in queue for hours multiple days and no one joins. So I can’t progress my main quest

  • MotoBearded The Bearded Moto (@MotoBearded) reported

    @playnewworld issue with login server on eu (jupiter)? just been booted and when reloading game states 'connection error - login service isn't available' etc

  • Br8kz Joel (@Br8kz) reported

    @playnewworld @SmashleyTwitch after a year... still you can't join a queue for something and not have your mic be completely broken when you get out?! plz fix the MASSIVE issue where I can't 3v3 or OPR or dungeon without my mic becoming unusable in world after

  • P_Easle P Easley (@P_Easle) reported

    @playnewworld How long are the servers down? Also is it possible to put a link to the maintenance post in game to directly link to?

  • VeNoMzShibe Robin (@VeNoMzShibe) reported

    @SheepB0T @playnewworld Might be a broken PC part brotherman, I had issues once my RAM was on the brink of dying

  • Rust_Shift TheGreenMan (@Rust_Shift) reported

    @playnewworld @primegaming Fix OPR, its trash right now

  • 4ColorCrack ComicBooksPlus (@4ColorCrack) reported

    @JoeShackleford1 @midder64 @playnewworld If you care you can play with them after the event the servers unlock or play with streamers not doing the event. It's fine only 1 server even has a queue right now. The queue when fresh servers launched was so you didn't have 1-2k ppl in the same small area. No issue now

  • c_h_e_m Chem 🤡🌎 (@c_h_e_m) reported

    @Lucsterz @playnewworld Did they solve the issues with crafting? It was one of the reason I stopped playing (huge investment in time + resources and can't sell anything, on top of very low % to craft a BiS item)

  • Bonzai_Badger Banzai Badger 💚 (@Bonzai_Badger) reported

    @playnewworld Its not worth it when the server lag in the game still has even when the population is low.

  • AnthonyCarro Anthony ▒ (@AnthonyCarro) reported

    @playnewworld My game fully crashed when I start it, one error message then i'm waiting a month on loading screen for nothing.. Any advise ???

  • Reik3r Reiker (@Reik3r) reported

    @playnewworld @Gothalion I received a 'null ptr' error this morning and it resulted in my account being permanently banned. My support tickets are immediately closed by a bot. Is this what people can expect when they buy the game?

  • HibikiCrytos Toni (@HibikiCrytos) reported

    @playnewworld Getting 'Connection Error: No login Ticket received' on the AP Southeast server, are they down right now?

  • G5ToxicKing G5🇺🇸💪🏾 (@G5ToxicKing) reported

    @esquerdossauro @OLBarbok @playnewworld You obviously don’t play the game dude, you are just a New World/Amazon hater that goes into every post complaining about stuff that isn’t a problem

  • EVanwormer Elliot Vanwormer (@EVanwormer) reported

    @playnewworld I am trying to play the game through Steam. I repeatedly am getting a message from client saying that file Bin64ewworld.exe is corrupt and cannot then connect to servers and play. Verifying integrity of files and uninstalling and reinstalling do NOT fix this issue.

  • KhiosaYT Khiosa (@KhiosaYT) reported

    @playnewworld @primegaming I fear the new player experience servers are going to spread the community thin, is that an issue yall are looking at? are there any plans to merge the old servers again?

  • SDSisaJOKE SDSisaJOKE (@SDSisaJOKE) reported

    @Flush_TV @playnewworld @shroud My biggest issue is the frame rate, if I don't cap it at 60 within the game, it goes absolutely haywire. I even tried to cap it within my actual graphics card setting and it still skyrockets to like 300 fps while my GPU temps get into the high 80s. Doesn't happen with other games

  • HilmMikeEdits Mike "HilmMike" Dillon (@HilmMikeEdits) reported

    Gypsum kilns aren't working at all in @playnewworld. Game's broken, can't leave the kiln either unless I physically click escape in the top left. The Kiln menu is 100% blank in every settlement

  • robmoya Rob (@robmoya) reported

    @playnewworld So keys for the event (Server: Death) isn't working for those sent out today to those who obtained them from streamers. We've tried reloging steam, restarting steam, verifying the game, and tried running as admin (error's appid file.) Any Idea what's going on?

  • SheepB0T SheepB0T  (@SheepB0T) reported

    @VeNoMzShibe @playnewworld Did yer machine have problems all the time in games or just specifically Nw?

  • WilliamKerr04 William (@WilliamKerr04) reported

    @xoSupes @FatalKG_ @playnewworld I agree and I agree, for what they do to fix this I don’t know if I agree with you.